Terrible hat
Terrible hat. Nightmare to get adjusted and to put on your head.
About Coolibar
Data updated- Website
- www.coolibar.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/48)
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About this business
Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.
Is Coolibar legit?
Coolibar (www.coolibar.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the exceptional quality of the items, describing the sun protection clothing as comfortable, durable, and well made. Shoppers frequently mention that the apparel features attractive styles and provides reliable daily defense against the sun. However, some reviewers were not happy with the customer service and experienced long waiting times when trying to reach support. A few other people also felt frustrated because orders were significantly delayed or critical items arrived missing from their shipments. Additionally, several buyers noted challenges with sizing accuracy, finding that certain garments run larger or smaller than expected.
Auto-generated from all reviews of this business. For reference only.What people say
It was easy and I really needed a pool…
It was easy and I really needed a pool hat. It really nice and covers a large area from the sun.
Have purchased many pillowcases through…
Have purchased many pillowcases through the years for myself and friends!! I have been impressed by the quality and workmanship of the product!! Will continue to use and give as gifts!
Incorrect Order and Unacceptable Customer Support
I ordered the Wynwood Maxi Dress in black online, but instead received a completely different black dress that simply had Wynwood tags attached to it. I contacted customer service immediately to explain the mistake with my international order. They told me it was a “mystery” because none of their dress designs have zippers. I then sent photos clearly showing that I had, in fact, received the wrong dress. Given that this was entirely their error, I expected them to immediately offer to send the correct dress or arrange an exchange. Instead, I was told that because my order was international, they could only provide a return shipping label and issue a refund once they received the incorrect item back. This is not an acceptable way to handle a mistake made by the company. The burden has been placed entirely on the customer, despite the error being theirs. I now have to wait for the item to be returned and processed before receiving my money back. I hope my refund is processed promptly. If it is not, I will have no choice but to dispute the charge with my credit card company. Based on this experience, I would not order from this company again.
Loyal customer disappointed by the complete lack of customer service
My most recent order arrived with one of the two items missing. I reported the problem immediately on the day I received the package through the official customer service form and received an automatic acknowledgment. Since then, I have submitted three separate requests, including follow-up emails, but I have not received a single personal response. Not even an acknowledgment that my case is being handled. Mistakes can happen in any company, and I fully understand that. What I find difficult to accept is the complete lack of consideration shown to a loyal customer who simply wants the missing item she paid for or an appropriate solution. I sincerely hope Coolibar will improve its customer service, because the quality of its products deserves a customer support team that is equally responsive. If my issue is resolved promptly, I will gladly update this review.
Refunded an item, but I will have to pay for shipping to repurchase
I ordered two items from Coolibar and paid the shipping. One item arrived and one item never shipped, and I had to call them to see where it was at. The representative told me that they were out of the item, so she went ahead and refunded the item that was out of stock. However, I had ordered two items so that I would only pay for shipping once. So I asked her how I could avoid paying shipping a second time once the item came in stock again in the future, and she told me that I would have to pay shipping again. I think they should have at least granted me free shipping when I order the shirt again in the future.
Horrible Customer Service and Policies
Love the products but their customer service support is awful!!! Recently purchased 4 shirts at 50% off and only 2 arrived. Weeks have gone by. Still missing the other 2 shirts. Called twice and hung on for 30 minutes each time. No one answered. Then emailed. No reply. Finally called again today and was told that the shirts are out of stock and since I bought them on sale and the sale is over, they will not ship me the shirts. Sorry but that policy is just plain WRONG AND UNETHICAL. They should HONOR what a customer purchased at the price they purchased it for. I’m furious and incredibly disappointed in how they handle these situations. I hope someone from Coolibar with policy making authority will read this review and revise that incredibly unfair policy. Also, given the existing policy, they should have automatically credited my card for the price of the shirts that I was never going to receive!!! Truly bogus. I will go elsewhere for sun protective clothing. They just lost a longtime customer.
Real Problems with Quality and Returns
The hat they send me is made of hard, inflexible paper and therefore doesn't fit. The quality is poor with the scarves made of the cheapest material. To top it off, their returns website does not work.
Incredibly disappointed,
Incredibly disappointed, Placed my order over a month ago and it still hasnt shipped. I rung them and they refused to help
I ordered some vanilla gloves at the…
I ordered some vanilla gloves at the end of June and they have still not arrived. I also had three pairs of shorts which did arrive but were way too small compared to their other clothing of the same size which is often too big. I don't know why they said they would send the gloves separately as they have not arrived and it's more than a month. Sometimes the customer service is really good but other times it's not. The dark colours run even in cold water, but in general they sell some good products. I size up for internet shopping yet the shorts were tiny. Gloves still not arrived
Items were not delivered
Items were not delivered. The manager at the UPS Access Point I had them go to (via Amazon Shipping) thinks the driver dropped the package somewhere other than the counter they have set aside for deliveries. Called Coolibar twice. Ended 1st call after 23 minutes on hold. 2nd call ended after 36 minutes, 43 seconds on hold. Tried to submit online contact form; when I hit “Send” I received no confirmation that it was sent – I’d see only the blank form again. Sent message in their chat function July 22. As of today, no response. This was also my first experience with Amazon Shipping and it was poor -- they only referred me to Coolibar.
Bad business practices and customer service
I bought a hat from them for skin protection at 50% off. I measured my head and bought the size that I was right in the middle range for. Hat arrived, way too tight. Bad sizing guide on their part. They don't offer exchanges, only refunds and re-order. I process the refund and go to re-order and the sale had ended the day prior to me trying to re-order. I sent them a note on their website - no response after two days. So I called, explained the situation, and was told me no adjustment will be given and I have to repurchase at full price, despite it being an error on their end via the sizing guide. I explained I was a first time customer and was also encouraging my wife to buy from them. No go. Clearly the lady who answered reps for multiple companies as it took her a while to get the name out when she answered, "hi, thanks for calling...... coolibar". Anyway, I was able to handle the hat. It's worth what it cost at 1/2 off, def. not worth full price quality wise. Will be buying elsewhere.
I have ordered from here several times…
I have ordered from here several times and even had a missing item once, but they were very helpful and solved the issue right away. I would order from here again.
No response from customer service, missing item, wrong item
I ordered a navy rashguard for my husband and one for myself. I never received mine. Additionally, the rashguard for my husband looks nothing like the picture on the website. On the website, the item has white seams and a white chest logo. The item I received is an entirely navy dull garment. I have asked for a refund and free return a week ago and have received absolutely no response. As far as I am concerned, this is robbery.
Goods not delivered, no response
I placed an order on 30 June with two-day delivery. It’s now 23 July with no sign of anything. In the last two weeks I have emailed multiple times, submitted web forms, waited in their “live” web chat, and messaged them on all their social media. I have still heard nothing. Hopefully I can get the money back once my credit card company investigates.
They never answer their customer…
THEY NEVER ANSWER THEIR PHONES OR REPLY TO EMAILS. AS FAR AS I AM CONCERNED NEVER, EVER BUY FROM THEM AGAIN….
I purchased return insurance so it…
I purchased return insurance so it would be hassle free should I need to return. Well the sizing was off so I returned and got charged the insurance again and $9.00 for shipping!!!! Never again.
Buyer Beware: Customer Service Does Not Respond
Delivery was very fast, but I had a problem: one item was missing from my order. I tried to contact customer service several times through different channels, but never received a single reply. It honestly feels like they don’t have a customer service department at all.
Late Delivery, Missing Item, Customer Service Doesn't Respond
The product is very nicely made. However, I paid for rush delivery and received the package 9 days after ordering, resulting in a canceled trip. I also never received part of my order. I've contacted the company several times for a partial refund and they simply do not answer.
Ordered an item July 4
Ordered an item July 4. Supposed to be delivered by the 15th. Called on the 17th as the link they sent me to track it did not work. Said it was returned because it could not be delivered even though the address was correct and there is no reason why it couldn’t have been. Said they could not help me, I needed to call Amazon. No, Coolibar, you contract with Amazon to deliver for your company, I don’t. You will lose business with that attitude and lack of service. They did not offer to reordered it for me. Said I would have to do that. Refund came through after the phone call. Terrible experience. I was a long time customer.
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