Ordered an item July 4
Ordered an item July 4. Supposed to be delivered by the 15th. Called on the 17th as the link they sent me to track it did not work. Said it was returned because it could not be delivered even though the address was correct and there is no reason why it couldn’t have been. Said they could not help me, I needed to call Amazon. No, Coolibar, you contract with Amazon to deliver for your company, I don’t. You will lose business with that attitude and lack of service. They did not offer to reordered it for me. Said I would have to do that. Refund came through after the phone call. Terrible experience. I was a long time customer.