Incorrect Order and Unacceptable Customer Support
I ordered the Wynwood Maxi Dress in black online, but instead received a completely different black dress that simply had Wynwood tags attached to it. I contacted customer service immediately to explain the mistake with my international order. They told me it was a “mystery” because none of their dress designs have zippers. I then sent photos clearly showing that I had, in fact, received the wrong dress. Given that this was entirely their error, I expected them to immediately offer to send the correct dress or arrange an exchange. Instead, I was told that because my order was international, they could only provide a return shipping label and issue a refund once they received the incorrect item back. This is not an acceptable way to handle a mistake made by the company. The burden has been placed entirely on the customer, despite the error being theirs. I now have to wait for the item to be returned and processed before receiving my money back. I hope my refund is processed promptly. If it is not, I will have no choice but to dispute the charge with my credit card company. Based on this experience, I would not order from this company again.