Jacket is medium but is a BIG MEDIUM…
Jacket is medium but is a BIG MEDIUM Takes a long time to get here.
About Coolibar
Data updated- Website
- www.coolibar.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/48)
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About this business
Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.
Is Coolibar legit?
Coolibar (www.coolibar.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the exceptional quality of the items, describing the sun protection clothing as comfortable, durable, and well made. Shoppers frequently mention that the apparel features attractive styles and provides reliable daily defense against the sun. However, some reviewers were not happy with the customer service and experienced long waiting times when trying to reach support. A few other people also felt frustrated because orders were significantly delayed or critical items arrived missing from their shipments. Additionally, several buyers noted challenges with sizing accuracy, finding that certain garments run larger or smaller than expected.
Auto-generated from all reviews of this business. For reference only.What people say
I would not order from Coolibar again based on this experience.
I placed an order over a month ago, and one of the items was missing from the shipment. Since then, I've had no success getting any help. The website chat service is essentially useless—I waited for over an hour without receiving a response from a real person. There seems to be no effective way to follow up on missing items or get support regarding an order problem. While the products may be good, the lack of customer service and communication makes it very difficult to recommend this company.
Did not receive order
I have purchased from this company before and had no issues. This made me decide to purchase from Coolibar again. Unfortunately this time I’ve had a bad experience. I’ve never received the shipment. I contacted Coolibar customer service twice and have gotten no response. Buyer beware.
Unacceptable customer service and return policy
I have a closet full of Coolibar clothes, but I recently had a bad experience and their customer service policies are completely unacceptable. I tried to take advantage of a promotion with escalating discounts. Filled the cart with $200 worth of items to qualify for a 30% discount. Saw the discount applied. When I actually confirmed the purchase, poof! The discount disappeared and they charged me the full amount. This was on a weekend and their customer service is only M-F. I sent an immediate email to their customer service email provided. Called first thing Monday morning and was told there was nothing they could do, because it would have had to have been caught immediately. I will be returning the entire order when it arrives, and will never do business with this company again.
First Time Coolibar Purchaser
I have never purchased directly from Coolibar. I did order a Coolibar shirt for my husband from Amazon because of their favorable return policy and he loved it. This time I ordered a shirt for him, confident of the size, as well as a swim bottom and tankini top for myself. The swim bottoms fit great but the top is tight and difficult to put on. I will have to order the next size up and now pay for shipping as well as a return fee to return the top that does not fit. I much prefer to purchase items directly from the company who makes the product but these companies need to match the free shipping and ease of return that Amazon offers.
On my first order
On my first order, the package did not arrive on time, but your representative quickly responded to my concerns by refunding the express delivery charge i had paid. The second order went flawlessly, And, I love your product
dishonest practices
The products themselves seem good, but the service and returns practice let them down. Delivery was slow. I placed this order in mid-May and didn't receive it until almost two weeks into June. Tracking information is poor, and contacting them is no better. I'm a returning customer: on my first order, my queries about shipping went unacknowledged entirely; this time they did reply, but late, explaining they were overwhelmed by sales. Plenty of sales, then, yet customers are still treated this way. On sizing: Coolibar publish measurements for each size, yet some garments run noticeably larger than others bearing the same size label. When you return these clearly mis-sized items, they deduct a fee from your refund, so you end up paying for their mistake. I raised this with customer service and was told that all garments fit differently, despite their OWN SIZE CHART saying otherwise. I'm still waiting to be reimbursed. I won't be returning.
Better responsiveness to email inquiry…
Better responsiveness to email inquiry about exchange process would be a way to improve customer service. The products themselves are fantastic.
Order 991348113
Order 991348113. FedEx tracking created on June 4. Still no tracking progress on June 12. Two emails were sent to coolibar customer service with no reply. Called FedEx and they said the package is still with the shipper. Called Coolibar customer service, and they said it's FedEx problem. I asked to resend the item because technically the item wasn't sent at all, but got refused due to international order. I can have the refund and then order online again. But the item is not on sale anymore. Most companies will resend the item if the customer doesn't receive it within a certain time frame. It shows on the tracking progress very clearly that the package has zero movement for 6 business days. Coolibar is not taking responsibility for their problems. They don't seem to care about the customers.
Very bad costumer service
Hi, I am very disappointed with the customer service. I have sent multiple messages via email and live chat over the past 4 days, but I got no response. I have a very urgent situation. I received a package with a missing item, that I already ordered two times now because you guys did something wrong again. So please check my emails and Facebook DM'S that I have send to you guys, and please respond. ORDER #991347310
You won't get your order
Placed an order over 2 weeks ago and it has yet to ship and I've reached out to customer service 3 times with no response.
Customer Service is just fine!
People seem to really rant against the customer service team, but I've called in twice and received a helpful agent both times! The email response (clarification on return policy, which is honestly pretty clear to begin with) took a few days, and the on-hold time was ~15 minutes (needed help cancelling an order), but with a bit of patience you can get any answer you need.
Shopping is easy since images of items…
Shopping is easy since images of items are clear with multiple angles. Delivery was fast and communication clear on timing. It was slightly challenging to find specially what I was looking for when looking between categories. One challenge is guessing size since my experience to date is that items tend to run larger than expected.
Excellent
Excellent. Products are great. The best quality. Good prices. Great options
Coolibar ignored my emails
Coolibar ignored my emails, messages and review on google regarding my refund. Coolibar sent me a holding email on 8 June 2026 whilst Coolibar generate interest from my unpaid refund and others in similar position. Coolibar would have continued to ignore my refund request had I not contacted my bank.
There was to be a 2 day expedited…
There was to be a 2 day expedited delivery. There was a delay leaving the warehouse as best I can tell and then shipped USPS which was not 2 day express.
Perfect SPF dresses!
I love the sun protection clothing from Coolibar. The 2 spf dresses I ordered are comfortable, stylish, and they can be worn over a swimsuit or out in public for shopping or anything. Perfect fit!
Great soft feel and quality look great
Delighted with my shawl and gaitor, excellent quality and lovely style, love the blue colour of my shawl. Excellent UV protection so far
Horrible customer service
Horrible customer service, no one returns messages and you will not get a credit on damaged items that you have returned. They charge a return fee charge as well! Ridiculous service, don’t order from them they are awful at customer service!
Deceptive sales
You started a new and much steeper sale immediately after one sale and declined to do price adjustments on the order I placed from the first sale. I find this type of marketing strategy to be deceptive. There was another brand Driftwood that did the same thing, I will never shop from them again. I also have no inclination to return to your store.
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