Order 991348113
Order 991348113. FedEx tracking created on June 4. Still no tracking progress on June 12. Two emails were sent to coolibar customer service with no reply. Called FedEx and they said the package is still with the shipper. Called Coolibar customer service, and they said it's FedEx problem. I asked to resend the item because technically the item wasn't sent at all, but got refused due to international order. I can have the refund and then order online again. But the item is not on sale anymore. Most companies will resend the item if the customer doesn't receive it within a certain time frame. It shows on the tracking progress very clearly that the package has zero movement for 6 business days. Coolibar is not taking responsibility for their problems. They don't seem to care about the customers.