Free Trial Cancelled but Still Charged
I recently signed up for a free trial with Adobe and cancelled well within the trial period, yet I was still charged subscription fees. Attempting to resolve this issue has been extremely frustrating. Adobe’s support process seems designed to prevent customers from speaking to someone directly. Every avenue I tried led me in circles, with no clear way to escalate the issue or contact a representative. This is unacceptable. If a customer cancels within the free trial period, they should not be charged, and there should be a straightforward process to resolve billing errors. Adobe, please contact me as soon as possible to investigate this matter and arrange a refund.