United States
I posted a question to Customer Service about a train ticket (I had booked several through Rail Ninja). The email response I received did not tell me which reservation the answer was related to, and now I have to search through my tickets to figure it out. Poor customer service.
When searching for a round trip ticket, the system "could not find" the second half of the trip because trains apparently do not run in Norway on Sunday. A helpful message to change the dates of travel would be good. Also, not sure why my invoice receipt and booked tickets need to be in separate emails. I think it would be better to acknowledge the sale, and then once the tickets are booked, send all documents.