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LM

United Kingdom

1 Reviews
2 Reads
0 Useful

1 review

Agoda

Finance issues

Nothing wrong with the apartment I booked- it was great. I chose not to pay immediately, but the day before arrival. It has taken a whole month to sort out, as Agoda charged 5% extra on top of the current currency rate- Ok that was in their small print, I had to accept that, but I proved they charged 10% but they denied that, so as it was all logic with figures I kept going back to them and eventually got it sorted with a credit being arranged, but there was email after email with a big communication problem due to lack of the English language from a lot of their staff and also trying to answer me with standard clauses which made no sense. The original pending payment from my bank a/c didn't happen and I kept telling them this. It all got sorted but NEVER wait to pay just before you arrive at your accom- select pay now, otherwise you will get screwed with add on's.

2022-06-18