Refund Policy Inexistent (Ticket #946385)
Your customer support is totally a scam (in particular Alina). EaseUs Data Recovery Wizard failed to correctly recover all my corrupted files. I asked for help, and Alina tried to assist me through TeamViewer (for almost 2 hours), but she failed. Then I asked for a refund, because, in my case, the program didn't work. Alina started saying that it wasn't the program's fault, but it was my hard drive that is "physically damaged" (It doesn't make any sense, because if I format it, it works perfectly, it just has corrupted data inside). Then she started saying that another reason why I couldn't get my refund, is that I refused any help (she tried to help me for almost 2 hours, how can I refuse something that is in my interest to solve?). So the outcomes are two: 1) EaseUs, please fire this Alina and treat your customers the right way. 2) EaseUs is a scam and no one should ever trust them. ----------------------- UPDATE After fighting for a while, they finally decided to refund me.