From Affordable to Unsustainable
I originally signed up several years ago at an affordable rate for a simple, functional service that worked well for my needs. The platform itself has always been easy to use and reliable. Over time, however, I’ve become increasingly concerned about the direction of the pricing model, which appears heavily focused on upselling and scaling — priorities that don’t align with how I run my educational platform. I accepted what were presented as “free” upgrades, only to later discover that continuing to use those features would increase my annual cost from approximately $400 to a projected $1,600 at the next billing cycle. That level of increase, and the way it was introduced, felt neither transparent nor sustainable for a small business like mine. When I reached out to customer support with my concerns, the response I received was generic and did not meaningfully address my concerns. I would have appreciated clearer communication and more flexibility for long-term customers who signed up under very different pricing structures. While the platform itself functions well, the current pricing model no longer feels aligned with my needs. I hope the company will consider offering more transparent upgrade pathways and sustainable pricing options for small, independent educators. If that were the case, I would gladly reconsider remaining on the platform. In the meantime, I will be exploring alternatives that offer greater clarity and stability.