Oneplus 13
In Order # WSG000063349 i bought a Oneplus 13 device with Oxygen OS. Device was unable to make a firmware update. When I bought it, it was written on their site:"when the new firmware of oneplus 13 will be released we will help you install the new firmware" After a very long period of time and 25+ emails until today, they stopped answering me. Never help me to install the new firmware AND never accept to give me an address in order to send it back for repair or refund. Notice I am a customer with hundreds of orders from Gshopper. After this I stopped doing business with them. I have reported the case to the official Oneplus Company without results. If anyone has a good lawyer please let me know. UPDATE after seller respond: From 1 June 2025 till 15 January 2026 Gshopper Never accept to give me an address in order to send the new and unused device back for repair or refund. I have all communications in my email. My Lawyer has all emails too.