I was shorted a plant in my order - update
I was shorted a plant in my order. I received a note explaining there was an issue with the absent plant and I was credited reward points and free shipping to replace this plant. I just spent the last hour trying to navigate their site to 1. get past their new security to get to my account, which was very confusing because I registered with one email, but they communicated with my payment email, and 2. implement the said "reward points". No reward points were issued equalling the cost of the absent plant, and the site had trouble recognising the free shipping code. I am beyond frustrated with this company. Update - Joe was very courteous in his response to my dilemma. He offered to send out my choice of replacement plant that day, and did so. I received a lovely little plant with no further stress on my part. Thank you, Joe, for making this right.