Poor Return Policy
I purchased 2 filters from filterbuy, following the size specifications for my current filter. When I received the filters, they were to big (the dimensions in smaller print did not match up). I reached out to filterbuy to return them and while they authorized the return, I needed to pay for return shipping. I requested a pre-paid return shipping label to then be deducted from my refund so that I wouldn’t have to go to multiple shippers for the best rate (I also assume since they ship filters in large boxes they must have special discount shipping prices and that they would want to extend that to their customers). They denied my request, stating they checked all the options and needed to stick with current policy. I found that they are very good at apologizing for the inconvenience but not doing anything to make it better. While I accepted responsibility for not reading the fine print, I had hoped filterbuy would have done more to make the return process easier (as most other companies do). If their return policy is going to be so challenging, I would recommend including a pop up prior to purchasing to check the actual dimensions of the filter and not just go off of the larger, bolder dimensions. That may save for some incorrect purchases.