The worst customer service
I had purchased a wig from them through the Klarna app back in March. The wig that was sent to me was not the wig that I ordered. I reached out explaining my issue via email. The following day, someone reached out apologizing and asking me what my issue was with the wig. I explained and told them that I did not want to keep the wig and that I wanted a full refund. The person insisted on asking me to keep it or take another one and if I would accept partial compensation. I told them that I was not interested in another wig and just wanted a refund. Throughout the month, there was a constant back and forth between us and they did everything except pay for shipping /give me a refund. Eventually, they gave me a US address to ship the wig back to. Finally, I returned the wig and paid for the shipping and sent the tracking number to them and Klarna as requested. I did that over a month or so ago and they still did not confirm the return with Klarna or give a refund. This is a very shady company and I advise everyone to look elsewhere. They do not like to return or give refunds and the wig that they gave me was horrific!! I am still waiting for them to confirm my return and issue the refund that they had claimed that they would give. Horrible customer service. I am telling everyone. Period!