THE CUSTOMER IS NEVER RIGHT AND BLIND!
Good Day, LensCrafters does a good job at ignoring and dissming their customers. I've reached out numerous times in regards to several customer service experience complaints, quality issues, and overall shopping experience since my last happy purchase which was in 2018. I keep receiving the run around, and the concerns being deflected or blamed on the store. My issues at this point is above the store-level, and needs to be escalated to the corporate office for North America. I was told to send an e-mail to this e-mail address as per the response from TrustPilot. Lenscrafters does not live up to their policy of reaching back out to the customer. The response I've received via the BBB portal stated Lenscrafters (the store) attempted to reach out to me 5 times which no one has to my knowledge as there was no phone call made out to me or any voice messages left on the number I have consistently provided has always been the same. I even provided an e-mail address which has always consistently been the same. At this point, my concerns are being ignored and swept under the rug without regard. I'm completely dissatisfied with the way I've been treated by Lenscrafters in the last 2 months. As per the BBB notes, the store never reached out to me only to send a text informing me I have a pair of glasses to pick-up, I had oral surgery performed and was unable to go to the store. However, I did call the store to inform them of the defects on the frames and lenses. The weather also did not permit me to go to the store either. Overall, my concerns at this point are beyond the store-level, which simultaneously is consistently being deflected, ignored, and mitigated by Lenscrafters leadership. After shopping with Lenscrafers for over 20 years, to be making this type of complaint now... yet the customer is wrong, blind, and the problem. I don't even feel like a customer anymore! After calling the Customer Service line again today, miraculously there's a response from the BBB.