Can’t even get the return box shipped
I placed an order for two sets of replacement lenses two weeks ago. They created a shipping label for the box to return my frames in but after 8 days, it never actually shipped. I contacted customer service (no phone and slow email response) and they apologized for the delay and offered to overnight the box at no charge. That was Monday. They created a UPS shipping label Tuesday but as of Wednesday night, they still have not shipped the box. It has now been two weeks since ordering and they haven’t managed to ship the return box.