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Is Lensabl legit?
Lensabl (lensabl.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 34% give 1 star; The business has replied to 3% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the high quality of the replacement lenses and how smoothly they fit into their favorite frames. Many buyers also appreciate the quick turnaround times and the genuinely helpful guidance provided by staff when placing orders.
Some reviewers were not happy with communication gaps and unexpected delivery delays regarding their shipments. A few other people also felt that customer support lacked proper responsiveness when trying to resolve various order mistakes. Some customers additionally noted frustrating problems with protective lens coatings rubbing off or receiving completely incorrect prescriptions.
Auto-generated from all reviews of this business. For reference only.
Good quality lenses, but communication was lacking
Good quality lenses, arrived later than I expected, I had to initiate communication with Lensabl two weeks after mailing my frames to make sure they had actually received them - there was no way to check on their website/my account. To their credit they did respond right away, but it would have been nice to be able confirm and track the order myself. The lenses aren't as fine-tuned as the customized ones from my ophthalmologist's office, but they are also less than half the price and work well enough.
The interface between Goodr and Lensable doesn't work well. I ordered Goodr frames with prescription lenses. Did not get the right frame. Sent them back after numerous attempts to talk to a customer service dept. (You cannot talk to anyone) Finally I asked if they would just make the prescription in my own Goodr frames, which they did, but they didn't then refund the cost of the frames I purchased.
My experience with Lensabl was fairly good. I ordered contact lenses from them on Friday and got a confirmation email. I waited several days and did not get any shipping confirmation, so I reached out using their Live Chat Support on Zendesk, and the agent was super helpful and got me my tracking number. The lenses arrived in good time and matched my prescription, so no issues there. I also tried signing up to create an account but never received an email to complete it. So aside from these issues it was a fairly positive experience.
Customer service was excellent. They even noticed that my rx was for progressive lenses but that I had order single-vision and checked with me to make sure they'd done it right. It didn't take too long to get my glasses, on par with ordering from a local store pretty much.
The only thing I didn't like was that the ears of the frames were somehow too wide. I like goodr because of how they immediately fit my head and don't slide down my nose, but these didn't "hug" my head and slid down right away. I was able to fix the frames
I have renewed three sets of glasses from Lensabl and everytime, I have been so pleased with the results. Most recently, I sent in a pair of my favorite glasses that I've had for a few years. They were worn and I honestly was not sure if these old frames were worth renewing. I got them today and they didn't just replace the lenses, they tightened up the hinges which made them feel brand new again! I appreciated that they went above and beyond by paying attention to this detail that I didn't think about. Keep your old glasses that you love instead of spending hundreds getting a new pair. The process is quick and the turn around takes a week. It's so worth it.
Great communication along the process (which took just over 2 weeks overall, so not bad at all considering shipping USPS both ways) and the new lenses in my gently used frame I sent in were perfect.
GARBAGE PRODUCT! I spent several hundred dollars getting prescription lenses put in my Hobie Bayside frames. I have stored these glasses in proper holder wrapped in supplied microfiber cloth in a dry cool area of house. They are only used for beach and boating. Have probably been worn less that 75 times. The UV / Anti scratch coating is rubbing off of the lenses making them impossible to clearly see through. Because they are over 1 year old Lensabl refuses to make it right but instead is offering 25% off to purchase another bad product that will not last. I have 2 other prescription sunglasses from other companies that are used daily and they do not have this problem
I love my new glasses!! The lenses are trendy and it’s great to be reunited with my favorite vintage frames. Now I can see both far and near. The packaging for my new glasses was very good and a case was provided.
The only negative was the communication was lacking. I only knew what was going on when I reached out to your company. I felt a little uneasy not knowing if my
Yves Saint Laurent frames actually made it to your facility. So I took one star away for lack of updates.
Maybe that’s cause the shipping was ground. I would prefer next time a better shipping option.
The only good thing about Lensabl.com is their customer service. The quality of the lenses are questionable. It seems like my transition lenses easily scratch. I've only had them for around a month and they're basically unusable. I also noticed that the power of the lenses seems to be off. The script is the same as my other glasses, but I do not have the same distance vision.
Never received any updates, although I paid for extra scratch resistance, multiple scratches appeared less than a week with normal use and cleaning. Will not be using this company again.
I’ve had 7-8 pairs of sunglasses made into prescription lenses with Lensabl and they have been mostly great. Had a couple issues where the tint didnt match due to lens material differences (ideally they would relay that info before proceeding) but those issues were all resolved with exchanges and remakes.
I have noticed on a few recent orders that they tend to ‘tighten’ the frames a bit upon return, not sure if thats part of a change in the process but the last 2 pairs I received are curved inward slightly and squeeze my head a bit so I will need to get those adjusted slightly at an eyewear shop - but the lenses and frames are good otherwise.
Delivery times can take awhile - a few weeks for some - and I had to email to make sure they were being shipped but customer service was extremely responsive.
Lensabl in fact has some of the best customer support I’ve experienced in online shopping - Julie in particular was very helpful - I think they are at the mercy of slow lab times but the support itself is top notch.
All in all, I continue to return to Lensabl for my prescription sunglass needs and would recommend to others looking for the same.
Despite them neglecting to honor an advertised BOGO sale, I still wanted to give them a try. However, promptly after arrival of my order, I found that my frames were bent out of shape upon inspection. Further, after a few days wear and time to let my eyes adjust, I realized the lens also may not be accurately made to my requested prescription. Shop elsewhere.
ZERO CUSTOMER SERVICE !!! SEND EMAIL ,GET ONE BACK SAYS THEY ARE WORKING ON IT ??? 10 DAYS LATER SAME THING .NO PHONE TO CALL ANYONE !!....$450 never again ...never , never !!!!
While I have purchased lens replacements previously, and they turned out fine, my last pair went totally wrong. The right lens is same as is always was, but the left one is way way off. I contacted customer service and they told me the perscription was fill correctly.... without even offering to let me return so they could examine them. When the Lensabl process works, it's ok, but if there's any issue, DO NOT expect any support from customer service - basically you are stuck. BUYER BEWARE.
Excellent service!!!!
I sent my prescription in and received a reply immediately. Once I took care of the situation and sent the proper correspondence I received my order right away.
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