GREAT DEAL ON LENSES FAST RELIABLE…
GREAT DEAL ON LENSES FAST RELIABLE DELIVERY CUSTOMER SERVICE A PLEASURE 👍👍
About Lensabl
Data updated- Website
- lensabl.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 3% (1/39)
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About this business
Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Written by the business, not verified by us.Is Lensabl legit?
Lensabl (lensabl.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 34% give 1 star; The business has replied to 3% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the high quality of the replacement lenses and how smoothly they fit into their favorite frames. Many buyers also appreciate the quick turnaround times and the genuinely helpful guidance provided by staff when placing orders. Some reviewers were not happy with communication gaps and unexpected delivery delays regarding their shipments. A few other people also felt that customer support lacked proper responsiveness when trying to resolve various order mistakes. Some customers additionally noted frustrating problems with protective lens coatings rubbing off or receiving completely incorrect prescriptions.
Auto-generated from all reviews of this business. For reference only.What people say
At first I had a issue with the first…
At first I had a issue with the first pair and without hesitation this company sent me shipping label free of course and allowed me to change the frames and they fixed the issue ASAP... never Had a response like that before. I will definitely be using this company again and again
Dad's wire rims
Let me tell you, I have been trying for YEARS to get lens put into my fathers wire rimmed glasses. They are over 90 years old, and they now have MY PRESCRIPTION! When I got the box, I marveled at how custom and sleek it was! Every part was so well crafted I almost hated to open it. And, when I put the glasses on, I was overwhelmed with my dads presence!!! Thank you SO MUCH!!! You've made an old man wistful again...
Had some concerns regarding the online…
Had some concerns regarding the online experience, however all fear were just wasted energy, as the complete product and follow through were an A plus rated!!
I love my finished product
I love my finished product! I was worried after ordering because of lack of detailed communication but all that subsided as soon as my sunglasses touch my face
good communication
I like the amount of communication you get, letting you know when they have received your frames and when they sent it out after completion. Also the quality of replacement frames as far as the options (type of lens and other options like Transitions, etc.) is great compared to other sites I've tried. They are not the cheapest but they do good work.
A satisfied customer
While I wish there were a customer service phone number, nonetheless, a great customer service rep (Julie,) followed me through the process of lens replacement for three pairs of glasses, and did a great job. It took a little longer than expected but there were three pairs, so I think that makes sense. The glasses were well packaged, and included cases, cleaner, and cleaning cloths. Thank you, Julie, and thank you, Lensabl!
Poor craftsmanship!
I ordered progressive lenses for a cost of $362 and basically what I received was some poorly made bifocals that don’t quite line up with my eyes. I am unable to login to their site as they claim to be implementing a new system. The customer service is awful and I just don’t want the hassle. Progressive lenses aren’t that hard to make as every other brand out there has figured it out. I’m at a loss as to what I want to do other than going to a reputable company for a new property made pair.
I really enjoyed my Lensabl experience
I really enjoyed my Lensabl experience. I’ve used a few other sites and their products and service has been garbage. I was concerned because my frames were very expensive so I wanted to insure them when shipped. They were able to help with that. Glasses shipped easily and came back with perfect lenses. Love to see people get it right. Seems like no online retailers stand behind their products anymore or they make it a huge hassle. Will definitely send back next year when my Rx gets updated.
I could not be happier with my new…
I could not be happier with my new lenses. The entire process with Lensabl was easy and fast. I also saved over $500.00. I love it! I will brag about Lensabl to everyone I see.
Total scam
On their website you can buy Meta Rayban glasses with prescription lenses. If you do, they order them and ship them to their lab, install the lenses, and ship them to you. Well I paid them $337 and shipped them my Raybans, the exact same model they sell on their website. They said they can’t install lenses in them and offered to either sell me a different pair of glasses or cancel the order, minus a $25 cancellation charge. They did cave on the $25 and refunded me the full $337. Then they shipped me back my $300 glasses with newly scratched lenses. So they’re a scam, can’t do what they advertise, try to make you pay for that, and then damage your expensive glasses. Can’t recommend avoiding them enough.
They took a bad thing and made it good!
They took a bad thing and made it right. I sent them a pair of Costa frames to turn into readers. It's one if the great things they do, letting you use just about ANY frame for Rx lenses. Well, the frames broke at the lab. So what did they do? They asked me for a link to the frames from the Costa website. They purchased a new set. Put my lenses in there, and then sent me the finished product PLUS the sunglass lenses from the new frames. And they sent it UPS Overnight Air! That's how you fix a problem. Well done!
Loved my glasses but I noticed a piece…
Loved my glasses but I noticed a piece was missing when I first received them but rocked with them anyway because they fit me okay besides when I bent down to pick something up and they’d fall off. Doing this review months ahead from when I first got them because i recently broke them and I’m trying to see if I can return them to get them fixed or if i would have to just buy another pair at this point beings the amount of damage done to them.
Just got my new glasses and I’m…
Just got my new glasses and I’m thrilled with the quality. I’m feeling good in my new look. Great job!
After 2 months of unusable lenses, I gave up and found a reliable competitor of lensable
I strongly recommend to never consider lensable. I wasted hundreds of dollars, and I could not see using the lensable lens. They remade the prescription after saying it was a quality and PD error. lensable did re-make my lens, which failed to be usable and will not provide a refund. The next pair of lenses were also completely unusable. I ordered the First lens 1/1/2025 and received the end of January. The SECOND re-made pair was ordered 2/1/2025 and I received 2/25/2025. TWO MONTHS of failure with lensable and hundreds of dollars hours holding on the phone, I was only able to REACH ANY SERVICE on Chat then sent an email. HORRIBLE service. After charging hundreds of dollars, they offered a 25% discount totaling an additional cost of $151, if I wanted to have the lens made for a Third time. I sent the same prescription to Glassesusa.com and I received today 5 days after ordering. They are EXCELLENT, the first time.
Avoid them at all costs
Avoid them at all costs. I promise it’s not worth the savings. They ship contacts every 90 days, except it’s ALWAYS late or delayed. Horrible service. Get contacts anywhere else.
These guys are theives
I ordered some ray band meta shades (non prescription) and its been almost a month and no progress with my order. No info on when i will receive them and when i reach out to customer service they tell me the same thing that i cannot cancel my order once production has started. Rayban makes them so im confused on how they even need to go through a production process. I paid $400 that im probably not gonna get back there must be a way to sue these guys because i really need my money back
I used their online eye appointment to…
I used their online eye appointment to renew my prescription and the results were very wrong. customer service is so of the worst I have encountered. I'm glad I did not spend a bunch of money on a pair of glasses that would not work. It was so wrong I wonder if I received a different person's prescription numbers on mine. I had my eyes tested in real life and my prescription was changed a very small amount. I don't recommend them or their services.
Lenable charged me for a contact lens…
Lensabl charged me for a contact lens purchase, then notified me that they would not fill the order because I did not have an updated prescription. After refusing to fill the order, they did not refund the money they charged to my debit card. I would not ever use them.
Reply from Lensabl2025-02-12
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our records show that we reached out to you via email on January 20 to inform you that we were unable to fulfill your order because the contacts brand you selected did not match the brand on your prescription, and your prescription was expired at the time of purchase. In that email, we provided options to help resolve the issue, including updating your order to match your valid prescription or assisting you in obtaining an updated RX. We did not receive a response regarding how you'd like to proceed, and as a result, no refund was issued since a cancellation was not requested. If you would still like to cancel your order and receive a refund, please reach out to our support team if you haven't already, and we’ll be happy to assist you. Please note that if a dispute has been filed with your bank or payment provider, you will need to contact them to lift the dispute before we can issue a refund. Otherwise, we will need to go through the dispute process, which will delay the refund. We completely understand your frustration, and our goal is always to provide clear communication and a seamless experience.
My order was for lenas replacement
My order was for lenas replacement, although the "replacement" was for lenses in a new frame without prescription glasses. When I received the glasses, I couldn't read or use the computer with them. I contacted Lensabl (there is no phone option), and I found the customer service to be quite awful. After that, I did have the frames adjusted, and, it turns out, that the lenses are appropriate However, this does not justify the poor customer service. Before the adjustment, they refused to even consider that they had done anything wrong. There are lots of options for ordering lens replacements online. I strongly do NOT recommend Lensable. I did have good experience with Overnight Glasses, and I would recommend that company.
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