They took a bad thing and made it good!
They took a bad thing and made it right. I sent them a pair of Costa frames to turn into readers. It's one if the great things they do, letting you use just about ANY frame for Rx lenses. Well, the frames broke at the lab. So what did they do? They asked me for a link to the frames from the Costa website. They purchased a new set. Put my lenses in there, and then sent me the finished product PLUS the sunglass lenses from the new frames. And they sent it UPS Overnight Air! That's how you fix a problem. Well done!