I highly recommend this company.
I highly recommend this company. I live in Canada and ordered my pergola online from them. From the very beginning, their customer service was outstanding. Since everything was custom-made, they patiently explained every detail, including product specifications, engineering considerations, and even how the structure would perform during winter snow conditions. Throughout the manufacturing process, they kept me informed every step of the way. Their communication was excellent, and I always knew exactly what was happening with my order. During shipping, they regularly sent photos and updates, letting me know when the product was dispatched, where it was in transit, and when it would arrive. I never had to wonder about the status of my order. When the shipment finally arrived in Vancouver, there was an unexpected issue with the local transportation company because the shipment was extremely heavy. However, the team immediately stepped in and worked tirelessly to resolve the problem. They communicated with all parties involved and quickly found a solution. The support did not stop after delivery. During installation, my installer had several technical questions. The company responded promptly and patiently, providing professional guidance to ensure everything was installed correctly. What impressed me even more was their after-sales service. A year later, during the following summer, I accidentally reset one of the motor shades limits. I contacted them for help, and they patiently assisted me multiple times. When the issue could not be solved remotely, they even arranged a video conference with their technician and worked with me until the problem was completely resolved and the system was properly reconfigured. There are two main reasons why I strongly recommend this company: 1. Their products are modern, high-quality, and beautifully designed. Comparable products purchased locally would have cost me four to five times more. 2. They are extremely trustworthy. Their customer service team follows up on everything—from manufacturing, shipping, installation, and after-sales support. Every question is answered clearly and professionally. They take the time to explain details about weather resistance, snow loads, installation requirements, and ongoing maintenance. It is rare to find a company that provides such excellent products and such exceptional customer service. The quality is outstanding, the pricing is highly competitive, and the support is second to none. I would not hesitate to purchase from them again.