DBS Bank Dreadful Bank SIngapore
I have been with DBS for 14 years and all I can say having seen the demise of this bank in the last 3 years is I now strongly advise to avoid DBS and shop elsewhere. This recommendation is contrary from being biassed favourably to recommend to others DBS in the past, sadly not the same bank. The DBS has closed most counter walk in branches leaving a handful to service the entire customer base they have in Singapore. You cannot imagine how hard it is and how long it takes to actually arrange and accomplishing speaking directly with counter staff. If your expectations are like my own and think you can go and visit a branch and even do this in your lunch or after work then best to bank elsewhere or if you are happy to regard a visit to the bank the same as a visit to the dentist for a root canal, and no issue taking a day of leave to do this then DBS could be the bank for you. Today I went to Plazza Singapora DBS branch to do what most people would expect to be a 5 minute task to autograph a piece of paper, 3.5 hours later I reached the counter in between taking time for lunch a few window shops a couple of nature calls and a latte. I received my text message 2.5hrs after I joined the queue letting me know I was next in thw queue, the only message I received after the 1st when it said there were 35 people ahead of me at that point. So what happened, I rushed my nature break nearly bursting a blood vessel then sprinted from the toilet to the DBS, alas 5 minutes too late and I lost my place. Fantastic and funny not really. The day before I had to be told to come back another day as too many people in the queue, this was at 12:30 pm!! After i made a special trip. What an absolute joke of a Management who decided to close DBS branches and forget my custom any more. I have all my savings and not a small amount, i am now sadly happy to say goodbye to DBS after 14 years and stick to a bank which recognises need for direct customer support and prepare to invest in sustaining branches for customers and staff. It was good but now sadly cannot call this a bank. So here is the best bit, all this because DBS wanted me to sign a piece of paper ticking a box declaring I was not a US citizen for residency purpose, the only bank in Singapore, UK or Australia I have ever had request this insulting American bullsxxx presumptious crap, never mind having to stomach this typical American arrogance to think that anyone with cultural awareness and an once of pride being citizens of other countries would give a xxxxxxx sxxx about the USA, or want to live there would want to waste their precious time because DBS is somehow sxxx scared of Americans. and expect foreign nationals from any other country to sign they are not from the US .. what a nonsense of a situation. So moral of the story go join the OCBC, Maybank, HSBC or anyone else. Proud and Happy being British and thank the lord and xxxx I’m not American.