From 1 star to 4 star
UPDATE 2: Oneisall sent me this device for free after coming across my review. So far, the device has been working wonderfully. Our dogs, who are usually scared of vacuums, aren’t bothered by this one at all. We’ve had no issues, and it’s been working great. I’ll update this review in a few months after we’ve used it multiple times to provide more feedback. UPDATE 1: Oneisall reached out to me after coming across my review on Trustpilot (though I can't say for certain if they would have done so without my review - I'll let readers decide). They contacted me to address the issue with my order, which was unexpectedly canceled after a month of waiting without any communication despite my numerous follow-ups. They apologized and offered to send a product to me at no cost. Despite the stress this experience caused, they made amends by ensuring I received what I needed (specifically, a 220v product shipped from China to my country, also at no charge). For me, it's not just about the product, but also about the company taking responsibility, which they did by ensuring my satisfaction with the resolution. I'm still awaiting the item, and I'll share my honest review once I've received and tested it with our dogs. Additionally, I'd like to mention that I am a Level 5 Local Guide reviewer on Google. Typically, I leave my reviews on Google, only resorting to Trustpilot if the company isn't listed on Google Reviews. Previous Review: Having experienced several interactions with the customer service team at this company, I must express my immense frustration and disappointment. Despite numerous calls and promises of follow-ups, there has been an alarming lack of progress regarding my order. The ordeal began a month ago when I placed my order, expecting a timely delivery. However, to my dismay, there has been no update or indication of when my order will be fulfilled. Despite reaching out to customer service on multiple occasions, I have been met with vague responses and reassurances that seem to lead nowhere. It is incredibly frustrating to continuously engage in back-and-forth communication without any tangible results. The excuse of forwarding emails to the relevant department does little to alleviate the situation, especially when it has been a month with no resolution in sight. As a customer, I did not anticipate such difficulties in receiving a single order. The lack of clarity and accountability from the company's representatives only exacerbates the issue. Promises of callbacks have been made repeatedly, yet each time they fail to materialize, further eroding trust in the company's ability to provide satisfactory service. In conclusion, the level of customer service and support provided by this company is deeply unsatisfactory. The prolonged delay and apparent disorganization reflect poorly on their professionalism and commitment to customer satisfaction. I urge the company to address these issues promptly and implement measures to improve their service delivery before losing more customers due to frustration and dissatisfaction.