Accommodation booked on a Motel that was actually closed
I booked accommodation Mandarin Plaza Cebu, Philippines through Agoda in March 2022 for a 15 night stay in September 2022 Booking went through fine. Payment was made. Three or so months later, I was checking a few websites to see how covid was going over in The Philippines when I came across an article saying The Mandarin Plaza Hotel is closed till October 2022 for renovations and has been since January 2022. I got on the phone and called Mandarin to enquire. The lady that answered said "Yes we are closed and we cannot honour your booking for your dates in September. You will need to cancel that through Agoda" or words to that effect. There is nothing on Mandarin's website, that I could find, that says they are closed, yet they still took the booking. I cancelled through Agoda and was refunded almost immediately, which was excellent. I don't know who to blame for this. Agoda or Mandarin? I think a bit of both....Just disappointed as I was looking forward to staying here.....