BEWARE SCAM: Returned item stolen and refund refused
My husband ordered me a pair of vomero trainers as a present but unfortunately they were too big so we returned them using Nikes return service via Evri. We also ordered a smaller size pair of trainers from Nike the same day. The return was delivered back to Nike but they did not issue the refund. After numerous chasers my husband was told we would not be getting a refund as the returned item was not the trainers - they said it was a non-Nike item. Nike customer service was non existent, my husband was lied to and laughed at by Nike staff. They told us that in the box they received back was a child’s worn leotard and not the trainers (we don’t have children). So effectively we have been a victim of fraud despite following their return procedure to the letter and yet this is how they treated us. We will never order from Nike again. I am writing this review to warn other customers of this scam.