BBQGUYS AND AFFIRM
Dear Affirm Support, I am writing to express my strong dissatisfaction with the resolution of my dispute regarding product ID U72H-EJP1. As previously stated, this is not a financial issue, but rather a matter of poor customer protection. It is disappointing that you have decided to side with the merchant despite the fact that the merchandise arrived damaged from day one. This decision indicates a clear lack of support for the buyer. I will be sharing my negative experience with your company across my social media platforms to ensure other consumers are aware of how buyer disputes are handled. Bbqguys is probably the biggest mistake I made. The fridge door came broken, the countertops all discolored, and nothing matched. Their response was to wait 10 weeks. Even after that, they shipped new tops and said they would not put them on. That is my responsibility. Fixing the fridge door is also my responsibility. I will never buy from these two companies again. Sincerely, Mike