Sold a product they don't have
They marketed and sold a product they do not have in stock. And there was no notification of this. I've paid for it and have no idea when it will ever come in because they don't have it.
About BBQGuys.com
Data updated- Website
- bbqguys.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 88 reviews
- Replies to negative
- 5% (2/38)
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About this business
Shop gas & charcoal grills, outdoor kitchen equipment, pizza ovens, & more at BBQ Guys! Build your perfect outdoor kitchen with free shipping on most orders.
Written by the business, not verified by us.Is BBQGuys.com legit?
BBQGuys.com (bbqguys.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 5% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally prompt delivery times and the incredibly helpful, knowledgeable support provided by the friendly staff during the entire ordering process. Many enthusiastic buyers also highlight the solid quality and great design of the patio furniture and outdoor grills they frequently receive. However, some customers also noted frustrating shipping delays, incorrect items delivered, and unexpected backorders after completing their recent online purchases. A few other people also felt that customer service was entirely unhelpful and unresponsive when dealing with damaged products, missing parts, or unfulfilled warranty claims.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered ONE grille and BBQGUYS showed TWO
I ordered ONE grille and somehow the confirmation sent to me showed two. I called quickly to get it corrected and was told it was too late (less than two hours from confirmation receipt) that the grille(s) had already shipped. It was only after that that I received a shipping confirmation. Now they're saying I'll be charged for return shipping on an item I never wanted.
Ordered a Weber grill. Three weeks later no delivery date or even any answer to when it might come. Cancelled order
Ordered a Weber grill. 3.
very bad experience with bbq guys
very disappointed with my experience from bbq guys ...I purchased a bbq from bbq guys beginning of august 2026. Since placing the order I called approximately once a week to find out when my bbq would be shipped. Every time I was told the same thing...It would be next week run around...with no bbq and no satisfactory explanation...After weeks of repeated phone calls, I finally canceled my order today....This has been a very disappointing experience. I understand that delays happen, but repeatedly giving a customer the same promise without delivering is not acceptable...I would not recommend BBQ GUYS based on my experience....Now I have to wait till next year to get my old BBQ picked up by my trash company...UGG
Ordered a grill yesterday and found…
Ordered a grill yesterday and found this morning that the price went down $90 overnight. Joey in customer service was super helpful and kindly processed a credit adjustment this morning.
Improve response time and shipping time…
Improve response time and shipping time for purchases. Uphold your guaranteed ship date. Correction: bad experience turned into greatness customer service contacted me fixed the problem and now my shipment is arriving early! Great job guys! Thanks so much
BBQGUYS AND AFFIRM
Dear Affirm Support, I am writing to express my strong dissatisfaction with the resolution of my dispute regarding product ID U72H-EJP1. As previously stated, this is not a financial issue, but rather a matter of poor customer protection. It is disappointing that you have decided to side with the merchant despite the fact that the merchandise arrived damaged from day one. This decision indicates a clear lack of support for the buyer. I will be sharing my negative experience with your company across my social media platforms to ensure other consumers are aware of how buyer disputes are handled. Bbqguys is probably the biggest mistake I made. The fridge door came broken, the countertops all discolored, and nothing matched. Their response was to wait 10 weeks. Even after that, they shipped new tops and said they would not put them on. That is my responsibility. Fixing the fridge door is also my responsibility. I will never buy from these two companies again. Sincerely, Mike
The horrible customer service reviews are (mostly) right
After posting my review they reached out to address the problem So ill upgrade it YEs the horrible customer service reviews are accurate. Website has some false advertising Website has offer of a free accessory with purchase of the grill. They ignore my queries about that. Delivery services are lousy too. Grill is still sitting somewhere ina warehouse locally now for 6 days good product selcion though.
This is an update to my review on July…
This is an update to my review on July 15, 2026...Thanks to a friend with experience in the repair industry, he got the machine working great and we are happy with the machine. But this review is more for Jon with BBQ Guys...I spoke with him originally and I was a bit frustrated bc there wasn't anything BBQ Guys could do(GE requires you to work directly with them on repairs and service). However, for the past 3 weeks Jon was in contact with GE to give permission for BBQ Guys to help me with my issue but to no avail. Jon went as far as to offer a refund for the item since GE would not be of more assistance. Jon went above and beyond and did all he could to make sure our machine was working. Many thanks to Jon and his follow up.
Overall experience was great
Overall experience was great! Outstanding selection, price was excellent, and delivery was easy and on time.
The guy did not get back to me for 3…
The guy did not get back to me for 3 days I sent 4 texts and called and left message he finally did and book an appointment for 9 am on Friday he was late 90 min. He came and sprayed the bbq made a mess did not clean properly said he could not tighten the screws for the new burners I did my self he did not clean the grills he grinded for 2 min I timed home and gave me this BS storey about the bbq he did not clean the did burner as well I would never use this service again and I will tell everyone not to wast their money on this a total rip off very poor never again 135 waist of money Dave Richmond BC
Great website and fast delivery
The website was easy to use, and comparing grill models made choosing the right one simple. The included cover and grilling tools were a nice bonus. Delivery was fast, and the grill is excellent quality. I'm very happy with my purchase.
The web site is easy to use
The web site is easy to use. Updates and email communications are thorough. Tracking information very detailed. Ships snd arrived quicker than anticipated. The quality of the patio furniture we purchased is excellent! Very easy to assemble. Very well designed. All screw holes aligned very nicely. Took only minutes to assemble the couch.
Great customer service
I ordered a grill and it came late, resulting in a lost day at home. It was the shippers fault, but BBQGUYS went above and beyond to help me out and make me happy overall.
Don’t bother
Just go to your local stores to purchase these items. BBQ Guys (and gals) are not helpful in the least I've had two calls and multiple emails and the most action I’ve seen was when Dave in sales earnestly told me he’d “write a note” for his boss to see in the morning. I should’ve read these reviews first. Just go to your local guy don’t bother with these clowns.
Reply from BBQGuys.com2026-08-03
We're sorry to hear that you were less than thrilled with the communication. We aim to hold our customer teams to high standards. I've checked on your order, and it looks like our team last reached out last week. If there is anything else we can do to help you, please don't hesitate to reach back out via that email, or a phone call if preferred.
Customer service was A1
Customer service was A1. They were very efficient and very nice. I would recommend them to my family and friends.
Incorrect Stock Status on website
Ordered outdoor furniture. All items said “item will ship from our warehouse July 21-23.” Whole family was excited to get the furniture and be able to enjoy it. Placed order on July 20. July 21 after paying for items I received an “update to your order” this said items are “set to ship Sept 08” VERY UNHAPPY. September 8 is NOT July 21-23. Would like to be refunded until the items actually ship.
Disappointing Customer Service After…
Disappointing Customer Service After Spending Over $3,500 I purchased the Gozney Dome XL Gen 2 Propane Pizza Oven (Off Black – GMPOBUS1825) along with the stand, shelf, placement peel, turning peel, and the Gozney Dome Gen 2 Neapolitan Arch (AM1987). As part of the promotion, BBQGuys also advertised a cover, oven door, and pizza peel with the purchase. After placing an order worth more than $3,500, I expected a smooth experience. Instead, I received repeated text messages changing the delivery date from one day to another. When everything finally arrived, I discovered the oven door was missing. I immediately emailed customer service, but no one ever replied. I then contacted them through live chat. The response I received was disappointing. I was told: “This was a gift. If there is an item missing, I can send out a replacement, but this was already a free addition to your order.” Nothing is “free.” I spent over $3,500 because those advertised items were part of the purchase offer. Calling them a “gift” after they fail to deliver one of them is not acceptable customer service. To make matters worse, the Gozney Dome Gen 2 Neapolitan Arch (AM1987) they sent is too small for my oven. I emailed them about that issue as well, and again, no response. The live chat experience was also frustrating. Instead of taking ownership of the problem, they repeatedly asked whether I had checked all the boxes and focused on shipping explanations rather than addressing my concerns. My biggest concern now is what happens if something goes wrong with the oven itself? If this is the level of customer service for a missing accessory and an incorrect part, I have very little confidence that warranty or future support would be handled properly. The products themselves are high quality, but customer service is a major disappointment. For a premium purchase at this price point, I expected much better communication, accountability, and support. Based on my experience, I cannot recommend buying from BBQGuys.
Reply from BBQGuys.com2026-07-27
Hi, we're sorry to hear about your experience. That is not the high standard we hold ourselves to. We could not find your order with the name on this review. If you can send your details (name, order #) to [email protected] - I will give them a heads up today, to keep an eye out for a new inquiry from you, so that we can help answer your questions and get your issues resolved. Thank you!
BBQGuys delivered exceptional customer…
BBQGuys delivered exceptional customer service. When I had an issue with an outdoor kitchen I ordered, Pinky and Qunetta Stewart efficiently resolved it to our satisfaction.
Terrible customer service
Terrible customer service. I ordered a patio umbrella, paid for it. Three days later I received a notice the order had been cancelled and my payment was being refunded and I needed to place a new order. USPS had changed my zip code by one digit since my last order. They did not recognize the new zip code and would not process the order under old zip code. They could or would not process the order. I was told to reorder if I wanted the product. InInsanity! Would not recommend this company.
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