BBQ Authority (bbq-authority.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 25% of negative reviews. Last updated 2026-08-10.
i ordered two bottles of bbq sauce early in July, when checked on the delivery status it showed that it had been delivered (but not to my address) I contacted BBQ authority and they sent out a replacement order immediately. I know 2 bottles of BBq sauce is a small order compared to a lot of the other things they sell but their customer service is exellent.
The product was good. I did have one issue though. My address was correct on the order and the packing slip, but the shipping label had the incorrect address. My phone number was not complete on the label either. Luckily it went to a business that I had used in the past, so they alerted me that they received a package for me and I went and picked it up. I have a feeling that if not, I would’ve been out $100 since it was “delivered”.
Christopher, After reviewing your order, I noticed that the phone number provided at checkout was entered missing a digit, so the shipping label reflected the information that was submitted with the order. That said, our team should have caught that the phone number was incomplete and reached out to you before shipping your order. We sincerely apologize that we missed the opportunity to verify your contact information. We're very glad the business recognized your name and contacted you so you were able to recover your package. We understand how concerning that situation must have been. We appreciate your feedback, as it helps us improve our processes. If you place another order with us, we'll be happy to assist if you have any questions or need anything at all. Thank you again for your business, and we hope to have the opportunity to serve you again. Sincerely, The BBQ Authority Team
Easy transaction with fast free shipping and they had the product that nobody else did.
Fast service, good price…..what more can you ask?
After ordering part I was informed it wasn't in stock and would be in stock in a couple of weeks. I was told it would ship after it was in stock. After a month and a half I had to follow up to see when item would ship. I was told it was in stock and would ship thenext day. I had to follow up again a week later to see if the item shipped and was told it would go out the next day. So after almost 2 months I received the item.
Dear DC, We apologize for any inconvenience this order may have caused. As are all dealers, we are limited by the information provided to us by the manufacturer. We relayed the most up to date information available and unfortunately, it was incorrect. It is however, our responsibility to try to determine the best answer for our customers and in this we failed you. For that, again, we apologize. Sincerely, The BBQ Authority Team
Great grill. Easy to assemble. Thanks.
Great selection, excellent description and fast shipping. Products packet well and there was a tasty bonus in the box!
everything went as planned. have not yet opened the box however the box does not appear damaged from shipping so that is a Win
Prices are great. Delivery was great. Products are delicious. Veteran owned. What more could you ask for?
The purchase was what I was looking for but the delivery and order processing got messed up on your end? I finally had to call your customer service and follow up on the delivery which prompted your team to finally send the product? Hopefully your team can improve from this experience. Best regards, Bryan
Fast service, dependable
Customer service was awesome. Friendly and very helpful. I will buying again from them . Pricing was great.
Sent what I ordered, and came very well packaged (as it contained glass and light bulbs), and the package arrived safely, thanks!
Good service and pricing. Thank you.
Great product and price
I ordered 3 things, i received two of the items but the packing list has all of the items. I called customer service, they informed me that the other item did not ship, I was charged though. Its on back order and will ship when in inventory, October sometime? Not sure about this business practice.
Dear AR, We apologize for any inconvenience this order may have caused. As are all dealers, we are limited by the information provided to us by the manufacturer. We relay the most up to date information available and unfortunately, your item is on a manufacturer back-order. We have charged our card to hold your place in the backorder process and as a result of the "authorization time limits" placed by the credit cards issuers. We will happily cancel your order and issue a refund if that is your choice. Please let us know. Sincerely, The BBQ Authority Team
This company is customer focused. They work with you and their Vendors that supply products to them to sell and address any issue that may arise. They take the time to listen and repsond and ask key questions so you as a customer feel important and understood. They continue to amaze me Tom
took a while for bbq grill to come in, but overall great experience, already working on the next outdoor kitchen, so will order from you again, really appreciate the trade discount.
Never did get complete order . I paid for a green egg package which included utensils and a bag of charcoal. I made corporate aware and they said they were sending the rest of order but never did. Not a big deal as ace hardware is now getting my accessory business and my friends interested in buying from you have been redirected to Ace Hardware, Bad business.
The cayenne pepper sauce is much better than tabasco, would have made a big difference in all the mre,s I had to eat when I was in the army. 82-92 I use it on everything,chicken wings,burgers,brats, fries, even on popcorn. Ya try it Price is on point, delivery and packaging is excellent no worries of broken bottles, fast response from time of order to delivery
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