BBQ Authority (bbq-authority.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 25% of negative reviews. Last updated 2026-08-10.
What people say
B
Brian Ostlie · 3 reviews · Experienced 2026-07-08 ·
★★★★★
I am thrilled with BBQ authority!
I am thrilled with BBQ authority!
I originally purchased a Gozney Dome II pizza oven from another on-site BBQ Store who had the lowest price online. What a mistake and headache!! They said the item was in stock and I'd be receiving it within 7 days. Over a month later and upwards of 10 calls, emails and many broken promises I still had not received the order so I Cancelled it.
Frustrated with that experience, I spoke to Michelle at BBQ authority who was AWESOME! Not only did BBQ authority match the price of the competitor in this case, they DELIVERED this huge 300 # Gozney to my doorstep in just 2 Days!! Can you believe that? They also included a nice BBQ Hot Sauce sampler as a gift and the sauces taste fantastic! I'll definitely be doing all of my future BBQ purchases from the authority and recommend that you give them a try:). They are also a Veteran owned and run company which I love!
Thank you BBQ Authority for a GREAT CUSTOMER EXPERIENCE!!!
Brian
Poor communication and it took 60 days to receive the product.
J
John Z · 1 review · Verified · Experienced 2026-06-15 ·
★★★★★
Napolean grille was well packaged and…
Napolean grille was well packaged and protected. Grille cover was backordered. Received a phone call when it was back in stock and being shipped to me.
c
clarence williams jr · 4 reviews · Verified · Experienced 2026-06-12 ·
Ann · 3 reviews · Verified · Experienced 2026-06-30 ·
★★★★★
Sale, Delivery and Grill were exactly as advertised
Grill was delivered quickly, FedEx provided a short delivery window and hit the time perfectly. Grill arrived in good condition and was uneventful to build.
E
Eric · 2 reviews · Verified · Experienced 2026-07-02 ·
★★★★★
Returning Satisfied Customer
Easy order, free shipping and so far there has always been a nice surprise in the box. Sometimes a rub or a sauce. Nice touch. Updates via email on order status is great. I don't have to log in to look-up order status.
T
Tony Alt · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
I ordered a pizza stone and spatula for…
I ordered a pizza stone and spatula for my indoor oven and gas grill. The items I ordered were packed very well! BBQ Authority even enclosed some bbq seasoning with my order! Looking forward to baking pizzas with the new items soon! I am very pleased with BBQ Authority and would not hesitate to purchase all my outdoor grills and accessories from them in the future!
M
MATT M · 2 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
5/24
5/24, Grill was posted online as in stock, I ordered it, they next day I received an email that it was on backorder and would be 2 to 3 weeks. At about the 3 week mark, I called to get an update, I was told it was still backordered. I had to continue to call, once a week until at the 5 week mark, they said it was finally in and would be shipped soon. 7/7 It finally arrived. no apologies, ever. I actually felt like I was an inconvenience to customer service when I would call. Some uninitiated communication would have been nice on a $1200 grill. Don't think Ill use BBQ Anthority in the future
Reply from BBQ Authority2026-07-08
Thank you for taking the time to share your feedback.
I want to sincerely apologize for your experience with your recent order. We understand how frustrating it must have been to place an order for a grill that was listed as in stock, only to learn it was on backorder and then experience repeated delays over the course of several weeks.
You should not have had to contact us multiple times for updates. We recognize that we fell short in keeping you informed throughout the process, and I also regret that our interactions left you feeling like an inconvenience. That is never the experience we want any customer to have.
Your feedback regarding proactive communication is well taken, especially for a purchase of this value. We are sharing your comments with our team so we can improve how we communicate with customers during backorders and delays.
While we're glad your grill has finally arrived, we understand that the overall experience did not meet your expectations. We truly appreciate your business and are sorry we let you down.
Thank you again for your honest feedback, and we wish you many years of enjoyment with your new grill.
Sincerely,
The BBQ Authority Team
You need to communicate better with the shippers.
1) your web shipment link is broken but I did find the LTL tracking number. and was able to punch it into old dominion.
2) its Ben sitting with old dominion for a week because, you req'd an appointment for delivery.
3) old dominion subs this out I had to call the sub.
In the grand scheme of things this is not a huge deal, and the price is still right. But you guys need to fix your tracking and coms process with shipper.
Normal I would never complain about shipping to anyone other than the shipper but they are pining it on you.
The grill cover as a freebie for my Napoleon 425 was a deal maker. Also, prompt answers to my questions a plus. Nice little goodie package of BBQ sauces upon delivery is a thoughtful touch.
Weil, the item was back ordered they did communicate with me effectively and it arrived and was not too hard to assemble. So far I love my new Napoleon 425 rogue Grill.
Terrible customer service. I purchased a $2,500 Napoleon grill for my husband for Father’s Day and not only did it arrive severely damaged, the BBQ Authority has done next to nothing to solve the problem. It’s been weeks and we still have no resolution and there’s been no concern from this company on making the situation right. Please look to other vendors.
