Item was received on time and item
Item was received on time and item Was exactly as described
About BBQGuys.com
Data updated- Website
- bbqguys.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 88 reviews
- Replies to negative
- 5% (2/38)
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About this business
Shop gas & charcoal grills, outdoor kitchen equipment, pizza ovens, & more at BBQ Guys! Build your perfect outdoor kitchen with free shipping on most orders.
Written by the business, not verified by us.Is BBQGuys.com legit?
BBQGuys.com (bbqguys.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has replied to 5% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally prompt delivery times and the incredibly helpful, knowledgeable support provided by the friendly staff during the entire ordering process. Many enthusiastic buyers also highlight the solid quality and great design of the patio furniture and outdoor grills they frequently receive. However, some customers also noted frustrating shipping delays, incorrect items delivered, and unexpected backorders after completing their recent online purchases. A few other people also felt that customer service was entirely unhelpful and unresponsive when dealing with damaged products, missing parts, or unfulfilled warranty claims.
Auto-generated from all reviews of this business. For reference only.What people say
Memorial Day pricing was too good to…
Memorial Day pricing was too good to pass, including shipping. All correspondence was prompt and to the point. Shipping was also prompt and via freight with no additional charge. Item ordered met or exceeded all expectations.
Slow delivery and poor communication …
There was no indication when I placed my order that it would not be fulfilled for several weeks. I ordered my grill and accessories on May 17th and still have no update on when it will ship.
Bbq guys customer service agents are…
Bbq guys customer service agents are helpful and do not try to force a sale on you. So glad I decided to go with BBQ guys on my grill purchase
Purchased a grill
Purchased a grill. It arrived in a VERY damaged box, falling apart. I called BBQGuys for a full return and refund. They told me that I had to open it and check for damage or I would have to pay for the return. They wanted pictures and then their return department would decide if they would authorize a return. Unacceptable considering how damaged the box was, I would never get it back in the box.
Great customer service
Great customer service, and willingness to do more. The ordering and checkout is easy and the product selection is also really great. I rate BBQ Guys a 10!
BBQ Guys has an Excellent Team, very knowledgeable!
BBQ Guys has a great team supporting their products. Their sales team and customer service department are all very knowledgeable and work very well with each other! You get to speak to a real person and are very easy to reach!
Return process
Pinky made my experience painless and our back and forth emails were enjoyable!
Napoleon series 700 is a fire hazard and looks like junk
Ordered a built in Napoleon series 700 38 inch grill. Grill arrived with packing material etched into the stainless. Grill was installed. Knobs don’t turn off gas. Napoleon said defective manifold assembly. Had to disconnect gas line from the grill. Grill looks like junk and is a fire hazard. Bbq Guys won’t replace grill and is sending parts. I’m an older lady with cancer. Spent over $3000 and just want a grill that works and looks good. Don’t use bbq guys. Customer service is terrible.
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Completely Satisfied!
So, I was extremely satisfied with the overall shopping experience at BBQGuys.com. Though I’m a new customer, I’ve been shopping online since 1998, so I was a bit skeptical about making such a large purchase. They delivered in every way! Easy checkout, fast shipping, beautiful product… Has to be among the best online shopping experiences for bulk items. I’ve already made another purchase!
Far better than Amazon or Ebay!
I was able to find what I needed at a fraction of the cost on Amazon or Ebay during prime grilling season. BBQGUYS will be my 1st stop for all my future grilling needs.
Great job!
Ordered four new seat cushions for an outdoor patio set and the price was better than we found anywhere else. The real bonus was free shipping and we received the cushions in just a few days. Absolutely a positive experience from start to finish. Would definitely buy from these guys again.
Delivery dates to far away.
I don't like that I have to wait over a month for my delivery.
Couldn't be happier with BBQ Guys!
There was no e-mail jail during our research, Q&A, purchase journey. All questions were answered politely, succinctly and truthfully. No bragging, no sales pitches - just the facts. Uncluttered website and A+ customer service! Add a sixth STAR *!
All the help BBQ Guys gave me on my…
All the help BBQ Guys gave me on my Camp Chef pellet grill was fantastic. They made shopping and buying one a fun experience!!
Ryan was fantastic
Ryan was fantastic, great customer service. Knows his product. Thanks again Ryan
I was looking for a specific grill cover
I was looking for a specific grill cover and found it on BBQGuys.com. I had usually ordered items from amazon but I no longer want to support Jeff Bezos. I needed it fast but I took a chance on BBQ Guys and It was shipped and delivered just as fast. For the same lower price! and no shipping! It arrived when promised. And I am extremely pleased. I will highly recommend BBQGuys.com.
BBQ Guys
Excellent professional. knowledgeable customer service. The bbq equipment was fairly priced, The follow-up prior & after delivery was rt on target.
No pressure sales
No pressure sales, quick and easy quoting and a friendly atmosphere.
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