Auto Loan Incompetence
This bank took over AAA Financial services and an auto loan that I had. Car was totaled on 10/28/25; I paid off the remaining balance on 11/5/25 to get the title lien removed. Despite weekly calls and emails to customer support, DMV was not notified to release the lien until 2/5/26 . Still waiting for the auto title to give to my insurance co.