the process started very slow, but goes very smoothly afterwards
the pre-delivery process was slow to a point of it became a bit concerning (though they promptly every questions and concerns I have during those slow moments). after my item has been authenticated the process was quick and smooth and I got my shoes in just 2 days after I request for delivery from SG to KL (which to me was great!) if possible I would've given 4.5/5 but overall I'm super happy and will not hesitate to buy from Novelship again in the future.