Be Careful! May not get your items or your money back..!
I have online shopped my entire adult life. With good and bad experiences. However, I have never felt the need to write a review. I would give Moza racing - 0 stars if it was an option. I ordered wheel, base, pedals over 2 months ago now. Costing around $3,800 AUD. My items said in stock on website, however they still haven’t been shipped. I have raised 3 tickets and multiple emails with Moza’s reply pushing me in circles. Moza will not explain why, where my item is, how long it will take before it is shipped etc. They have offered me a $40 credit for the delay, which is insulting to say the least. I have asked for a refund 2 times now and they have said both times give us 5 more business days. Which I have done each time as I really want the items I ordered. However both occasions they have not shipped my items, nor explained why or when they would or if I can even get my money refunded. It is a very frustrating system with no number to call or chat bot to talk to etc.. I have just been waiting for them to get back to me. When they do they just brush you off and dodge the questions you have asked. Unfortunately caught them lying too. I have never written a review ever in my life but I felt compelled to warn everyone before buying Moza Products. I was told they were the best products for my budget and have a very poor experience. I am not sure if I’ll receive my item, or get my Money back. This msg is a last ditch effort for customer service to get in contact with me about my items, where they are and how long it will take to receive them. Give me a date! Not looking for there standard answer of “thanks for your patience”.. I hope no one else has to go through with this again. Kindest regards, Mitch.