The most polite closed door I've ever encountered
Inflexible, dismissive, and quick to blame the customer. Order T070426795263. I purchased tickets with a valid partnership promotional code. The discount was never applied. When I raised it, the response was not to investigate whether their system had failed, but to inform me, twice, that I must have typed the code wrong. No evidence was shown, no alternative offered, no goodwill gesture, no grace period. Simply a closed door and a polite letter explaining why the fault is mine. And the rigidity does not end with disputes. The tickets themselves come with no flexibility whatsoever: no option to change, no option to resell, and no cancellation policy of any kind. Once the money leaves your account, every door is shut. Even secondary marketplaces, which are hardly famous for generosity, offer more room to manoeuvre than this. If you buy here, understand the terms of the relationship: everything is final, nothing is negotiable, and if anything goes wrong, the working assumption will be that it is your fault. Plan accordingly.