TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
Is TodayTix legit?
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant.
Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.
I purchased two tickets to The Lost Boys show and was very excited because we got great seats for a good deal. The transaction process was simple, and the tickets were delivered easily, so we were ready to go.
Unfortunately, I had an unforeseen medical event that put me in the hospital about 12 hours before the show. Michael from support was very attentive and generous, offering a one‑time refund that lifted a huge burden from an already disappointing situation. Big kudos to Michael and TodayTix.
Haven’t been able to book a show at Sadlers Wells. There’s no link to book tickets. There’s a link that’s headed Get Tickets but doesn’t lead to booking. Will access the theatre directly in future.
My seat actually had a restrictive view. It didn't have a warning when I booked the seat to watch The Producers. A pillar was obstructing part of the stage which was annoying thorughout the whole play.
However, when I contacted TodayTix, Finnian was amazing with taking care of it. I even got another chance to watch The Producers for free which I did not expect. Very happy with TodayTix customer service
Great site which has plenty of offers for a good range of shows. Never had a problem with a ticket - which are transferable to someone else if your plans have to change.
Only after I talked my way into the TodayTix office in Times Square and was helped by two able staff members, who sent my information to Customer Relations, did I have any true assistance. Only then, after several online attempts to resolve my problem, did a capable Human Being figure out how to solve the problem and did so successfully.
TodayTix Hides its Customer Relations representatives, making it very difficult to get help.
The Customer Relations person, Lucy, was helpful, able and kind. It should not take so much effort to reach a capable Customer Relations person!
I had a great experience with their customer service
I had a great experience with their representative with Gordia. It was helpful when I could not figure out how to transfer my ticket to a friend, due to illness. I use TodayTix quite often to buy tickets and it is refreshing to know that I can get the support and services for this ticket and future issues. I will continue using them and suggest friends and family to use them too! Everyone likes great customer service and they have proved to be great!
Shout out to Lucy! ❤️🤩
I forgot to apply voucher given by TodayTix when i repurchased Les Miserables and as a result I ended up with two tickets for different dates for the same show!
Contacted TodayTix via email about it and surprisingly, Lucy has helped me get everything sorted.
Thanks Lucy. I was expecting for worst and your prompt action made my day 💐🧸
Reply from TodayTix2026-08-28
Thank you for this! Lucy is brilliant and we're so pleased she could get everything sorted so quickly. We'll pass your kind words along to her!
Michael offered excellent service. He was patient and fully resolved my ticket‑refund problem. Really helpful, thank you very much.
Reply from TodayTix2026-08-28
Thank you for your review! Really glad Michael could go above and beyond and get things resolved so patiently and clearly. We hope to welcome you back to the theatre very soon!
Gordia solved a problem that looked unsolved to me!
Two days ago, I was devastated since by mistake I have issued tickets I could not finally use. I thought I would have lost my money, since the automatic test replied that there was no chance to claim anything because I have not bought the insurance. Fortunately I was directed to communicate with Mrs Gordia | Customer Experience Support Specialist. She has read my mails annd she really understood my problem and although initially I was getting a coupon, since I’m travelling back to my country and I cannot go, I got a full refund.
Reply from TodayTix2026-08-28
Thank you for this! Gordia took the time to properly understand your situation, and we're so glad he could get you a full refund. We'll pass your kind words along to him!
Gordia solved a problem that looked unsolved to me!
Two days ago, I was devastated since by mistake I have issued tickets I could not finally use. I thought I would have lost my money, since the automatic test replied that there was no chance to claim anything because I have not bought the insurance. Fortunately I was directed to communicate with Mrs Gordia | Customer Experience Support Specialist. She has read my mails annd she really understood my problem and although initially I was getting a coupon, since I’m travelling back to my country and I cannot go, I got a full refund.
Reply from TodayTix2026-08-28
Thank you for your review! Really glad Gordia could look into this properly and get you a full refund sorted before you travel home. We'll make sure he sees how much it was appreciated. We hope to welcome you back to the theatre very soon!
Too much time spent on confirmation to result in a boilerplate response re. checking the venue’s website and social media about inclement weather cancellation that could and should be in a faq
Prinna at TodayTix was absolutely amazing. We are going through a troubling time and she was nothing but clear, concise and to the point. Prinna could not have handled our situation better and my problem was solved in less than an hour! Just alone from this 15 minute interaction, I would 1000% use TodayTix in the future and recommend to others.
We received the tickets almost immediately after booking and the problem that Prinna helped us with has been immediately solved.
Please if a higher up is reading this review, recognise Prinna for the fantastic work she does and how she approaches customers with care, compassion and empathy, all while supporting us through a problem!
Thankyou TodayTix, truly an amazing company that I would recommend to anyone.
Reply from TodayTix2026-08-28
Thank you for this wonderful review! Prinna's care and efficiency really shine through here, and we're so glad she could help. We'll make sure she and the wider team see this!
TodayTix admitted the fault was theirs – but still wouldn’t resolve it
I booked £110 of theatre tickets through a 4 Avios per £1 promotion. I repeatedly tried to link my accounts beforehand, but TodayTix’s system returned a “Linking Error”.
After investigating my screenshots, TodayTix confirmed in writing that the failure was “a fault on our side rather than anything you did.”
Despite admitting this, they refused to honour the 440 Avios I would have received had their system worked, or offer an alternative resolution.
Technical problems happen. What is disappointing is acknowledging that the customer did everything correctly and the fault was yours, but still leaving the customer to bear the consequences.
I’ve now referred the matter to Avios.
Got great seats for great value and was gutted when our flight got cancelled which meant we would miss our show. Finnian, from the customer service/experience team, was super quick and helpful at finding a solution for our problem! Although not the outcome we expected, I’m very pleased with the quality of the service!
Reply from TodayTix2026-08-28
Thank you for your review and we're sorry to hear about the flight cancellation! Really glad Finnian could step in and find the best possible solution. We hope to welcome you back to the theatre very soon!
Excellent customer service experience with TodayTix
Excellent customer service, I was assisted by Finnian today who helped me with an order change due to me being unwell with norovirus, he was responsive and helped me obtain a voucher to use in the future when I’m feeling well and able to rebook, 5 star!
Reply from TodayTix2026-08-26
Thank you for your review and we hope you're feeling much better! Really glad Finnian could get things sorted so quickly and make sure you have a show to look forward to when you're well again. We'll make sure he sees this. We hope to welcome you back to the theatre very soon!
TodayTix is a great site to navigate, great prices on wonderful shows. Exceptional customer service. Prinna offered a quick response and turnaround time to my questions and was able to give me the solution I was needing. I would certainly use TodayTix the next time I visit The Big Apple!
Reply from TodayTix2026-08-26
Thank you for your review! Really glad Prinna could deliver such a quick and helpful experience and that the site and prices are hitting the mark too. We'll make sure she knows how much it was appreciated. We can't wait to welcome you back to the Big Apple very soon!
THE PURCHASE EXPERIENCE HAS BEEN GREAT, AND THE SPEED AND COURTESY OF THE REPRESENTATIVES BY EMAILS ALSO BEEN GREAT. THANKS FOR HELPING ME AND NOT LETTING ME LOSE MY TICKETS. APPRECIATE IT.
Reply from TodayTix2026-08-26
Thank you for your review! Really glad the purchase experience was so great and that the team could step in and make sure the tickets were saved. We hope to welcome you back to the theatre very soon!
Alex saved the day. He told me that the box office picks tickets. I had a fall a few months ago and have bad knees so stairs are difficult. Thank you for saving the day, Alex you are my hero.
Corine
Theater lover
Reply from TodayTix2026-08-26
Thank you for this! Alex is brilliant and we're so pleased he could be such a hero on the day. We'll pass your kind words along and we hope you enjoy the show very much!
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