TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant. Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.The person who felt with my problem today was a excellent, quiet and very grateful for her help.
Thank you for your review! Really glad the team could help and make such a positive impression. We hope to welcome you back to the theatre very soon!
Thank you for your review! Best platform for tickets. We'll absolutely take that! We hope to welcome you back to the theatre very soon!
I have purchased 8 tickets for a matinee show today. One of my grandchildren is sick and can’t attend. The entire order of 8 has to be credited!!! They will not give credit for just one ticket! Life happens- it should be taken into consideration! I am not asking for a refund just a credit for one ticket to be used another time. They refused!! Truly sucks! It’s an expensive ticket too. I’m really bummed😞☹️🤔
I had a problem with my tickets and this issue was solved quickly
Thank you for your review! Really glad the ticket problem was solved so quickly. We hope to welcome you back to the theatre very soon!
I absolutely love the TodayTix app! I have been a customer for 10 years now, with my very first show being Billy Elliot. The Customer Service team are wonderful - I spoke to Michael today via the online chat tool. Michael has truly been a gem today! I am grateful for the compassionate responses I received today - also Michael was highly efficient with his responses, empathetic, and very helpful when I needed to engage with the team using the chat 💬 on the website. I highly recommend booking your theatre experiences with TodayTix ♥️ 🎭
Thank you for such a wonderful review! Ten years of TodayTix starting with Billy Elliot is quite the journey and we're so grateful for your loyalty. We're really glad Michael could help out here. We'll make sure he sees every word of this and we hope to welcome you back to the theatre for many more shows to come!
Michael went above and beyond to resolve my issue quickly and clearly.
Thank you for your review! Really glad Michael could go above and beyond and get things resolved so quickly and clearly. We'll make sure he knows how much it was appreciated. We hope to welcome you back to the theatre very soon!
Michael from TodayTix was very helpful
Thank you for this! Michael is brilliant and we're so pleased he could be so helpful. We'll pass your kind words along and hope to welcome you back to the theatre soon!
I got an alert that tickets were available for Hercules as I was travelling to London with my family. We were just approaching Kings Cross from the North and we entered some of the tunnels on approach. I had four tickets together in my basket but the signal dropped three times. The third time the date defaulted to the Friday after the date I wanted meaning that the money had been taken from my account, but we could not attend and I did not have the money to rebook for the day we were there as our budget had already been allocated. I spoke to TodayTix and requested a refund, but they say they can’t do that for me, Only give me voucher. That is no good to me because I don’t know when we will be able to afford to come back to London. I can’t understand why in this instance the account offer a refund to me. It is one of the busiest cities in the world and a really popular show which I’m sure will sell out again. I do want to go on record and see all of the emails I received were from really nice and understanding agents and that TodayTix did provide me with a voucher for the full amount. I don’t want this to be scathing review because I know a lot of hard work goes into what they do, I am just disappointed that we have lost £100 as a family in really trying times.
We completely understand how disappointing this situation was for your family, especially with the signal drop causing that date to switch during checkout. While theater industry policies strictly prevent cash refunds once tickets are processed, we are glad our team could provide full-value vouchers and offer support throughout your booking issue.
Great ticket site, it’s definitely my preferred site to get tickets. Very trustworthy, good pricing and excellent customer service when needed
We're really glad we're your go-to and that the experience keeps delivering across the board. We hope to welcome you back to the theatre very soon!
Your company policy is horrendous! I bought ticket protection in case I was unable to go. I found out I have to have cancer surgery the day after the show so I had to cancel and was not given a refund! That’s actually DISGUSTING and DESPICABLE! You really should be ashamed. I will be telling EVERYONE I know to NEVER use your service for tickets!
We're really sorry to hear this and we send our warmest wishes ahead of your surgery. Ticket protection provides a rebooking voucher rather than a cash refund, as outlined at purchase. Given your situation, we'd really like to look into this further. Our team has already reached out to you directly in Trustpilot to request further information, but we have not received a response. We would genuinely like to help, so please reach back out to [email protected] and mention that you came from a Trustpilot review.
UPDATE: They sent me the bar code as a one-time good will gesture, so I can essentially transfer the tickets to some one who can attend. So I added 2 stars (total of 3) for the good will gesture. ORIGINAL I got tickets for ABBA Voyage through their lottery. The sales are apparently finale, and according to their T&Cs, cannot be sold back...or even transferred if you cannot attend. Absolutely outrageous nowadays, especially as I am requesting that 5 days before the show, not on the day itself. Avoid this company, if you get sick, the majority of other provider will just freely allow you to at least transfer the tickets to people who can attend, these guys are as rigid as a plank of wood, and the sense of customer experience of a snail. Will update my review if they do the right thing and allow to sell them back or transfer them.
We're really glad we were able to find a way to help! Lottery tickets are final sale as outlined in our terms and at checkout, but we're pleased we could offer a goodwill gesture in the circumstances. We hope the tickets go to someone who can enjoy the show!
Rating: 5/5 Stars Exceptional Customer Service! I had a fantastic experience working with Sam to resolve an issue with my theatre booking. He was able to secure authorization to cancel my original order quickly and smoothly issued a voucher for the full amount so I could rebook for a new date. Sam provided clear, detailed follow-up information about the voucher balance and expiry date, making the whole process completely stress-free. Prompt, helpful, and friendly support—thank you, Sam!
We're so happy to hear Sam was able to help cancel your order and get you a voucher. We'll be sure to pass along your kind words to him!
Huge shout out to Jess, customer service specialist. I could not get my purchased ticket to appear on my app. Apparently I somehow purchased a ticket under an email not usually associated with my account. Tried logging in and out. Nothing. Contacted AI help desk. Couldn’t help. Sent email to help desk and instructions on how to fix did not help. Jess rescued me. She sent me specific instructions on how what to do to let her merge my accounts and even worked through additional snags. And now it’s totally fixed. Jess is an amazing asset to TodayTix. She understands her customer and doesn’t stop until there is resolution. And is a total delight to deal with. Every company needs Jess. Well done TodayTix. Always was a fan and now even more so.
Thank you for such a wonderful review! We're really glad Jess could work through everything so thoroughly and make sure it was completely fixed. She'll be so touched to read this and we'll make sure she sees every word. Every company does need a Jess and we're very glad she's ours! We hope to welcome you back to the theatre very soon.
Prinna was brilliant, really helpful and communicative when I had an issue with my ticket order. It's so nice talking to a real person who empathises with your situation and genuinely goes above and beyond to help. They found a solution that works for me and are the reason I'll be booking with TodayTix again. A real asset to the team.
Thank you for this! Prinna is wonderful and we're so proud she could deliver such a genuine and above and beyond experience. We'll pass your kind words along and hope to welcome you back to the theatre very soon!
Great website to buy theatre tickets. They have rush seats on the day of the performance and you can also earn pounds£’s with your ticket purchases.
Thank you for your review! Really glad the rush seats and rewards are working so well for you. We hope to see you booking with us again soon!
Grease the immersive movie musical Very disappointed as they cancelled the show 2 1/2 before it was due to start no explanation terrible service had to wait over an hour on the chat online only to be told I could book another date when looking at other dates they are more expensive was told we don’t do a price match terrible as it was not out fault you cancelled the show. Also no consideration as to all the other expenses which was occurred. No customer service could not even raise a complaint told this is the complaint line (the chat online)
Thank you for your review and we're really sorry for the disappointment. The cancellation was due to unforeseen circumstances and we're sorry for the short notice and the stress that caused. We always offer a voucher first as the most immediate way to help customers rebook, but a full cash refund was also issued to your original payment method as soon as our team got to your case. We're sorry for the wait on chat. On pricing for alternative dates, unfortunately we're not able to offer price matching but we completely understand how frustrating that feels. We appreciate your feedback.
Voucher extension - I mucked up and got my expiry date wrong but Michael was really helpful and it was extended for me so I could book my son and I theatre tickets!
Thank you for your review! Really glad Michael could get the voucher extended so you and your son can still enjoy the show. We'll make sure he knows how much it was appreciated. We hope to welcome you both back to the theatre very soon!
really quick and helpful response from the team, that went out of their way to facilitate my request!
Thank you for this! Alex is brilliant and we're so pleased they could be so quick and helpful. We'll pass your kind words along and hope to see you booking with us again soon!
Lucy was very helpful on the live chat service in resolving a problem with a voucher. She was very quick & immediately knew what to do. Thank you Lucy!
Thank you for your review! Really glad Lucy could get the voucher issue sorted so quickly. We'll make sure she knows how much it was appreciated. We hope to see you booking with us again soon!
I purchased two tickets for Schmigadoon through Today Tix. Even with the discount they were very expensive and were almost at the back of the theatre. What I was not told was that they were at the top of 4 flights of stairs. My husband and I are elderly and I have a heart condition and asthma. He has a knee replacement. In addition the staircases are death traps they are so jammed at the end of the hsow that if there was a fire we ould have died.
We're really sorry to hear this. Accessibility is something we care deeply about, and stair access for Mezzanine seats at this venue is noted on the show page, but we understand this may have gone missed. We haven't been able to locate your order from the details provided, but if you need any further assistance with your order, please reach out to our team directly to investigate further.
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