Great customer services and support
Great customer services and support. Highly recommend booking with TodayTix for shows
Reply from TodayTix2026-08-10
So happy to hear this, Suzanne! Thanks for the support and for spreading the word.
About TodayTix
Data updated- Website
- www.todaytix.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 85% (22/26)
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About this business
TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
Is TodayTix legit?
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant. Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.What people say
Jess addressed my issue and resolved it…
Jess addressed my issue and resolved it quickly. Excellent customer service!
Reply from TodayTix2026-08-10
Thank you for the kind words, Sullivan. Quick, effective support is exactly what we aim for, and we're thrilled Jess delivered that for you.
Alex helped me sort out my payment…
Alex helped me sort out my payment issue very quickly. I was worried about the duplicate payment, but thanks to Alex's prompt response, my concerns were resolved right away.
Reply from TodayTix2026-08-10
Thank you for the kind words. We're pleased Alex could resolve the payment issue so promptly and ease your concerns right away.
Impossible to speak to someone when…
Impossible to speak to someone when their tech fails. Stuck in a loop with an AI. Aweful system and worse customer experience. Will avoid at ALL cost in the future!
Reply from TodayTix2026-08-10
This isn't the experience we want anyone to have, and we're sorry for the frustration of not being able to reach a person when it mattered. We'd like to understand what went wrong here — please share your order details so we can investigate.
ease
easy to search app. easy to view seats and total price online. checkout easy. tix arrived quickly by email. no problem at theater.
Reply from TodayTix2026-08-06
Thanks for sharing this! Really pleased the whole experience was so smooth from start to finish. We hope to see you back with us soon!
It did what it was supposed to do
It did what it was supposed to do. The AP is not that user friendly.
Reply from TodayTix2026-08-06
Thanks for sharing this! Really pleased the experience did the job. We're sorry the app felt less intuitive than we'd like and we appreciate the feedback. We hope to see you back with us soon!
Can’t download my very own tickets…
Can’t download my very own tickets unless I am forced to install the app. This is a form of blackmail and rather distressing UX experience
Reply from TodayTix2026-08-06
Thank you for your review, we appreciate your feedback and would love to assist further. Please reach out to our team at [email protected] and we'll be glad to look into this further for you.
Unbelievable I woke up around 3:00 AM…
Unbelievable I woke up around 3:00 AM today and felt light headed and slightly dizzy. I had a show today for American Daughter. I don’t know how I would have gotten into manhattan by public transportation from Staten Island. When I looked up the policy I figured no chance. But Markia was so nice and gave me a voucher later today I will check if I can see this play on another day. Thank you also today tix you guys are my favorite place to purchase tickets. Sincerely Garry Blum
Reply from TodayTix2026-08-06
Thank you for your kind review! We're glad to hear Marika was able to assist and we'll be sure to pass along your feedback to her.
I received a quick response whenever I…
I received a quick response whenever I encountered issues with the payment method (which happened twice), and the assistance I received was truly helpful—especially from the agent Lucy, who certainly knows how to respond and offer help in a friendly and professional manner.
Reply from TodayTix2026-08-12
We're really happy to hear Lucy was able to help. We'll pass along your kind words, and look forward to welcoming you back to the Theatre soon!
It was great after reaching a human
It was great after reaching a human. Finnian’s response and resolution were expeditious.
Reply from TodayTix2026-08-12
We're glad to hear Finnian was able to assist with your query! We'll pass along your kind feedback.
Great Customer service
Great Customer service, Sam helped me out when I couldn’t be on time for a booked show. Sam was very kind and came up with the solution to my problem. Also show rates are usually the best available. 5 stars well deserved.
Reply from TodayTix2026-08-12
We're so happy to hear Sam could help! We'll be sure to pass along your kind words.
Very disappointed
I arrived late to the theatre because my transport was severely delayed. I then had to wait until the interval before I was allowed into the auditorium, meaning I missed an hour and a half of the performance. Despite explaining the situation, I was not offered a refund, replacement ticket or any suitable resolution. I understand that late entry may be subject to theatre policy, but this was extremely frustrating and disappointing. The delay was outside my control, and I expected better support from TodayTix.
Reply from TodayTix2026-08-12
We completely understand how frustrating it is to miss part of a show due to transport delays outside of your control. While latecomer and refund policies are strictly set and enforced directly by the venue, we hear your disappointment and truly appreciate you sharing your experience.
Great Customer Service
I was having trouble accessing my tickets in the app. Michael, a customer experience rep, emailed me with a solution. Great experience!
Reply from TodayTix2026-08-05
We're happy to hear Michael was able to help out! We'll pass along your feedback to him.
Overall good experience
Good contact, the instructions for cancelled show and how to redeem voucher are a little confusing. Also, nowhere does it give the option for a refund nor any mention, i had to go through customer chat to figure this out, it should be much easier. Otherwise the site is pretty good and responsive.
Reply from TodayTix2026-08-05
Thank you for your review. We appreciate your feedback! While we're sorry to hear you found the voucher instructions confusing, we're glad our team was able to help you secure a refund. We look forward to welcoming you back to the theatre soon!
I with 2 accounts
I was having trouble with 2 accounts. Finnian was able to walk me through and merge them and get everything to one account. He was patient and clear in helping me follow the steps, even as I got frustrated. Thank you Finnian. I use TodayTix for all my show tickets. It is easy and the benefits are fabulous.
Reply from TodayTix2026-08-05
We're happy to hear Finnian could assist! We'll be sure to pass along your feedback to him.
Very responsive and efficient service
The Customer Experience Specialist I dealt with for my query, Jess, was beyond helpful. Replied swiftly, answered all my questions and helped me access my tickets when I was having issues. Thanks so much.
Reply from TodayTix2026-08-06
Thank you for your review! Really glad Jess could be so helpful and get the ticket access issue sorted so swiftly. We'll make sure she knows how much it was appreciated. We hope to see you booking with us again soon!
Generally a fantastic app/site for Theatre
Generally a fantastic app/site for checking out what shows are on and getting good deals easily. Good selection of shows available and not too heavy on the marketing emails. When tickets are issued via TodayTix app everything is easy and smooth, however if getting tickets direct from venue the messaging / communication on how tickets will be received or need to be collected could be improved - especially for ‘lottery’ tickets. Saying that, at least there were quick responses on their chatbot ( though if you get stuck submitting your country, go via the browser to chat). Will definitely continue to use, a few tweaks could get them 5/5.
Reply from TodayTix2026-08-04
Thank you for this! Really glad the app is delivering and the deals are working so well. We appreciate the feedback on the lottery communication and we'll make sure it reaches the right people. We hope to see you booking with us again soon!
Wonderful customer service from Alex!
A BIG thanks to Alex who helped me out today!! I accidentally booked tickets for the wrong day, and they were able to reach out to the theatre to authorize cancellation. I received a credit from TodayTix right away and will be using it to rebook my tickets for the correct date. The AI support is fine but can't provide this level of support so ask for a real human!
Reply from TodayTix2026-08-05
We're so glad Alex could assist! We appreciate your review and feedback!
We’d booked our tickets
We’d booked our tickets , and then my partner had an operation , which left him non weight bearing . We contacted the team and it was no problem going in on crutches they just moved our seats . Easy , professional , and quick . Amazing !
Reply from TodayTix2026-08-04
We're really glad we could get things sorted so quickly and make sure the show could still go ahead for you both. We hope your partner's recovery goes smoothly and we hope to welcome you back soon!
Order issue
Jess very quickly and graciously assisted me with my issue…what could have been a very stressful situation was handled with ease. I can’t thank her enough!!!
Reply from TodayTix2026-08-04
Thank you for your review! Really glad Jess could turn a stressful situation into such a smooth one. We'll make sure she knows how much it was appreciated. We hope to see you booking with us again soon!
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