TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant. Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.Finnian helps me very kindly to cancel my tickets made by mistake. Very kind and gave me professional guidance for alternative way of cancellation. Much appreciate.
Thanks for sharing this! Really pleased Finnian could guide you through everything so kindly. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Could not reach the show location due to severe weather and when I purchased the tickets, the show did not offer cancellation protection. The operator worked with me and helped me not lose the money for the tickets. Very professional, quick and customer oriented. Highly recommended provider.
We're really glad we could help and make sure the tickets weren't lost. We hope to help you find your next show very soon!
Finnian was so helpful and understanding with a tricky situation! I so appreciate the kindness and resolution of the situation. I am so impressed by the very quick response time as well. We love using TodayTix and will recommend to all our theater loving friends.
Thank you for your review! Really glad Finnian could handle the tricky situation with such kindness and speed. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
booked tickets on App to go see Ride The Cyclone at Southwark Playhouse. Easy to book and tickets were on the App. Me and the kids thought the production was amazing, the story and songs. It was funny and sad but such a great musical. Cast were brilliant! A must see.
Thank you for your review! Really glad the booking was so easy and that you and the kids had such an amazing time at Ride the Cyclone. As a ticketing provider we're not involved in the production itself, but it's wonderful to hear it was such a hit. We hope to help you find your next great show very soon!
Cassian made my request to sort my voucher incredibly quick to sort - emailing me back very quickly to save me time! Thanks so much! I’ve been using TodayTix for years and they are fantastic!
Thank you for this! Cassian is brilliant and we're so pleased they could get the voucher sorted so fast. We'll pass your kind words along and hope to see you booking with us again soon!
Staff was professional, courteous, and efficient getting everyone in and seated prior to the start of the performance. Hugo Marchand and the other dancers were beyond extraordinary. Brilliant and powerful choreography!
We're really glad the performance was so extraordinary! As a ticketing provider we're not involved in the production itself, but reviews like this are a joy to read. We hope to help you find your next great show very soon!
Half an hour to claim lottery tickets is a joke
We're sorry to hear you feel this way! The 30 minute claim window is there to make the lottery as fair as possible. If winners don't claim within the window their tickets are released to other entrants, giving more people the chance to secure them. We hope that explains the reasoning and we hope you get lucky in the next one!
Best Theatre Ticket Agency. Amazing discounted tickets. Best tickets for price.
Thank you for your review! Best Theatre Ticket Agency. We'll absolutely take that! Really glad the pricing and deals are delivering. We hope to see you booking with us again soon!
Easy to book, always nice deals and lotteries. I have been lucky to win tickets twice for ABBA Voyage and good deals for other entertainment. Really recommend it!
Thanks for sharing this! Winning ABBA Voyage twice through the lottery is amazing. We hope to see you back with us for your next great find soon!
Thank you so much for helping us move our tickets to another day, even though you didn't have to. The show was amazing, and both my son and I absolutely enjoyed it. Hopefully we'll be back to visit again soon! 😊
Thank you for your review! Really glad we could help get the tickets moved and that the show was so amazing for you and your son. We hope to welcome you both back very soon!
I got an immediate response from my chat reach out and an immediate resolution with actual follow up, I'm a lifer now. Very happy.
We're really glad the experience was so prompt and complete. Welcome to the TodayTix family! We hope to help you find many more great shows to come.
⭐☆☆☆☆ I attended I’m Every Woman: The Chaka Khan Musical at the Troubadour Wembley Park Theatre on 24 July 2026, and unfortunately my experience as a disabled customer was extremely disappointing. Before the performance, I contacted TodayTix to request a reasonable adjustment under the Equality Act 2010. Because Bruno Mars was performing at Wembley Stadium on the same evening, I explained that the huge crowds would significantly affect my ability to travel safely due to my disabilities. I asked if my tickets could be transferred to another performance. Despite sending a follow-up email, I received no response at all. Sadly, everything I had warned about happened. The journey to Wembley was already much more difficult because of the stadium crowds, and when I arrived at Wembley Park Underground Station I found the lift out of service, creating another accessibility barrier before I had even reached the theatre. At the theatre there was no priority security lane, no accessible entrance, no accessibility host and no member of staff offering support, despite me being visibly disabled and wearing a Hidden Disabilities Sunflower lanyard. Inside, the theatre was difficult to navigate. The building is very dark, signage is limited, wayfinding is confusing and very few staff were available to help. My ticket simply said “Stalls” and I was never informed beforehand that this required negotiating steep stairs. When I explained that I was disabled and asked what assistance was available, I was simply told I would have to use the stairs. No alternative was discussed and no assistance was offered. The accessible toilet situation was particularly poor. One accessible toilet was locked, while the other had a broken lock, resulting in people repeatedly opening the door whilst I was using it. It was humiliating and completely undermined the privacy and dignity that accessible facilities are supposed to provide. There also appeared to be no monitoring to prevent non-disabled customers using the accessible toilet simply to avoid the main queues. During the performance, a nearby member of staff had a radio that repeatedly emitted loud beeps, static and conversations, which distracted both me and those around us. Late arrivals also continued entering the auditorium for a considerable time, using phone lights and disrupting the performance. After the show there was once again no accessibility support, despite the predictable congestion caused by Wembley Stadium emptying at the same time. Accessibility is about much more than providing a wheelchair space. It should cover the entire customer journey, from booking and travel through to leaving the venue safely. Unfortunately, I encountered avoidable barriers at almost every stage. I hope the theatre reviews its accessibility policies, improves staff training, better protects accessible facilities and develops proper plans for performances taking place alongside major Wembley Stadium events. Disabled customers deserve much better.
Thank you for taking the time to share this and we're truly sorry for the experience you had. We want to sincerely apologise that we didn't respond to your pre-show contact, after checking our inbox, we were unable to locate any recent contact. As a ticketing provider we're separate from the venue and its facilities, so the accessibility provision, staffing and infrastructure on the night are outside of our direct control. However we completely understand how serious and distressing these barriers were for you and your feedback is important. We'd really like to speak with you directly about your experience. Please reach out to us via live chat in our support centre where a member of our team will be able to assist you. We're truly sorry again.
My experience with TodayTix was incredibly frustrating. In a 12 hour span, I received 372 emails from them. No customer should have their inbox flooded like that. To make matters worse, I couldn't access my tickets. I contacted customer support through their chat, but they were closed, so I couldn't get any help. In the end, I had to transfer the tickets to my daughter, who was somehow able to access them on her device. I shouldn't have to jump through hoops to access tickets I already paid for, and I certainly shouldn't receive 372 spam emails in the process. I will never use TodayTix again.
We're really sorry for the experience you had. What you've described with the emails and the ticket access is not expected behaviour at all and we apologise. We'd really like to look into what went wrong. Please reach out via live chat in our support centre and our team will investigate.
My query was answered and solved in a few minutes.
We're really glad we could get things answered and resolved so swiftly. We hope to help you find your next show very soon!
Amazing really helpful experience when could not access my old email and they emailed new tickets me to with ease when confirmed my identity
Thank you for your review! Really glad we could verify your identity and get the tickets resent to your new email so easily. We hope to see you booking with us again soon!
Fast and efficient service in addressing the ticketing issue!
Thank you for your review! Really glad we could address the ticketing issue so fast and efficiently. We hope to see you booking with us again soon!
Absolutly brilliant company, my even was cancelled and they refunded my money upon requesting rather than a voucher highly recommend
Thank you for your review! We're really sorry the event was cancelled but really glad we could get a full refund sorted for you. We hope to see you booking with us again soon!
Finnian helped me fix the problem with the wrong email address when I bought my tickets on Instagram. It was a smooth experience, no follow-up needed. Thanks!
Thank you for this! Finnian is brilliant and we're so pleased he could get the email issue fixed with no fuss. We'll pass your kind words along and hope to see you booking with us again soon!
Took care of my issue in a caring way and resolved in a speedy manner. Very pleased
We're happy to hear that we were able to assist! We'll pass along your thanks to the team.
TodayTix is a great site to get theater tickets at good prices for shows in the US and abroad. Their website is easy to navigate. Customer service is 5* , both for making it easy to obtain and use tickets and to provide support when you’re not able to use your tickets.
Thank you for your review! Really glad TodayTix is delivering for you both at home and abroad and that the customer service has been so consistently great. We hope to help you find your next great show very soon!
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