TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant. Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.Michael was a life savor i got horribly hurt and couldn’t attend my show and he truly helped me and saved the day thank you so much Michael and thank you today tix i will never get my tickets anywhere else
We're so sorry to hear about the reason you needed to cancel and hope you're doing much better! We'll be sure to pass along your thanks to Michael!
Great customer service Easy to use
Thank you for your review! We're happy we could provide you with great service.
I worked with Michael who was so understanding an helpful! I would recommend this site 100%. The tickets are great prices and their customer service is second to none!
Thanks for sharing this! Really pleased Michael could deliver such a great experience and that the prices worked so well for you. We'll be sure to pass your kind words along. We hope to see you back with us soon!
The immediate response from the team, the positive results. Totally satisfied.
We're really glad the response was so immediate and the outcome so positive. We hope to help you find your next show very soon!
Response was immediate and very polite and helpful!
Thank you for your review! Really glad the response was so immediate and helpful. We hope to see you booking with us again soon!
I bought tickets misspelling my email address. The customer service chat concierge replied immediately and referred me to the customer service team member, Jess, who got back to me within reasonable time. Jess stayed with me through some back and forth to solve the issue completely and in a clear and friendly manner.
Thanks for sharing this! Really pleased Jess could see things through and get everything sorted so clearly and warmly. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Quick, responsive and easy to resolve my query
Thanks for sharing this! Really glad the query was sorted so quickly and smoothly. We hope to see you back with us soon!
I was helped the by the best representative ever!! I was in the middle of a crisis and Jess went above and beyond in getting me the best customer service assistance. Thank you Jess!!
Thank you for this! Jess is brilliant and we're so proud she could go above and beyond for you. We'll pass your kind words along and hope everything is okay. We hope to see you booking with us again soon!
Michael was helping me with canceling my order and he went above and beyond to help me resolve my issue. I appreciate it so much. Such a great customer service! It’s great to know that someone still cares. Thank you, Michael!
Thank you for your review! Really glad Michael could go above and beyond to get the cancellation sorted. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
It was very easy to choose your seat from the map and book. I've compared websites and they are the cheapest at least that I've found. I highly recommend the insurance for $4 extra per ticket it's a no brainer. You have until the day before the performance to cancel for any reason and recieve a voucher. Super simple and I received the ticket immediately into my TodayTix account in the app.
We are so happy to hear you had such a seamless experience from start to finish! Thank you for your review!
Refund policies are poor and inflexible. Unless you pay additional money for ticket protection, there is no situation in which they will refund the money. Only providing vouchers for 80% of the value of the ticket. For such expensive purchases, it's a ridiculous policy. Incredibly poor customer service. Will not be using them again.
We completely understand your frustration regarding our refund policy. Because live theater tickets are traditionally non-refundable under industry standards, our ticket protection offers flexibility via vouchers, but we hear your feedback on these terms and appreciate your feedback.
Super efficient and helpful and great service!
Thank you for your kind review! We're glad we could help.
Excellent customer service by Finnian Had a last minute change and the whole transaction went smoothly
We're so happy Finnian could assist. We'll be sure to pass along your thanks to him!
Show was cancelled (early closure). TodayTix provided a voucher for future use but as I cannot guarantee I would use it before expiration I used the Chat feature to initiate a refund to my credit card. The Chat feature was probably the best AI experience I’ve had to date - made the change from voucher to refund very easy!
We are so sorry to hear that your show was cancelled due to an early closure, but we are absolutely thrilled that our AI chat made it so quick and seamless to process your refund back to your credit card!
We'll be sure to pass along your thanks to him!
The website and app are very easy to use. Good choice of shows and good value. I book most of my theatre tickets from TodayTix.
We're happy to hear that! Thank you for your kind review!
I love using TodayTix for their excellent ticket offers, lottery tickets and Rush. Great value! When trying to claim my lottery win tickets recently, though, I had a technical issue that meant I lost the opportunity. The customer service team were quick to respond and investigate fully, reassuring me it was a glitch their end and that it would be fixed. Michael was super helpful and friendly. Thanks TodayTix for caring about your customers so much.
We are so sorry a technical glitch caused you to miss out on your lottery win, but we are incredibly glad Michael was able to investigate it quickly and reassure you. We will make sure Michael gets the recognition he deserves for his friendly and helpful support. Thank you for being such a valued customer, and we wish you the absolute best of luck on your next lottery and Rush entries!
The staff at TodayTix were really helpful with helping me resolve an issue. Instead of letting me get trapped in an AI doom loop, I spoke with a real human being. Finnian was great and fixed my problem for me very quickly. I would use TodayTix again because of this quality level of person to person customer service.
We completely get it—no one wants to get trapped in an AI doom loop! We are so glad Finnian was able to step in, provide that human touch, and resolve your issue so quickly.
Jess was incredibly solutions oriented and helpful!
We're happy to hear that! We'll pass along your kind words to Jess.
Very easy to get great tickets and have used them a few times before. On this occasion I had to exchange some tickets and there was a small complication regarding the process. I chatted through the app with the lovely Michael and he was patient and persevered to uncover the issue. All was sorted relatively easily and with such a nice and willing attitude from him. I’ll definitely be recommending this site to others.
We are so grateful for your continued support and for recommending us to others! We're glad Michael was able to assist. We'll pass along your feedback.
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