TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
Is TodayTix legit?
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant.
Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.
Extremely disappointed with TodayTix and the inconsistent way their Ticket Protection policy appears to be applied.
I contacted them before the performance because my young child, who has epilepsy, was acutely unwell. I wasn’t initially asking for a refund, simply to move our £176+ tickets to another date for the same production. This was refused because I contacted them approximately 30 minutes outside the Ticket Protection deadline.
What is particularly concerning is that there are multiple positive reviews describing the same adviser, Cassian, exercising considerable discretion for other customers, including people cancelling on the day and receiving vouchers or refunds for a variety of circumstances. Yet there appeared to be no flexibility when my request involved an unwell disabled child.
When I challenged this inconsistency and referred to evidence of other customers receiving more flexible treatment, the chat was ended and I was told my complaint would be escalated. However, no response was expected until after the weekend, despite our performance being the following day.
This left us with an awful choice- lose over £176 entirely or attempt to attend despite the circumstances. We ultimately attended because I could not afford to simply lose that amount of money. That does not change the fact that I contacted TodayTix beforehand asking for help and was refused any meaningful solution.
Disability is protected under the Equality Act 2010, and I would expect a service provider to give proper consideration to disability-related circumstances and reasonable adjustments. Given the apparent discretion shown to other customers, I am very concerned about the lack of consistency in how my request was handled.
The complaint is now apparently being escalated. I would like TodayTix to properly investigate the inconsistent treatment, acknowledge how this was handled and provide an apology and an appropriate resolution. I will update this review when I receive their response.
Reply from TodayTix2026-08-17
Thank you for taking the time to share this, and we're sorry your experience didn't meet the standard we aim for.
We take concerns about consistency seriously, and management looked into your case carefully. Our tickets are final sale, and Ticket Protection needs to be redeemed at least 24 hours ahead of the booked performance. What's possible on top of that isn't the same for every show, and we always do our best to help our members wherever we can.
A member of our management team has reviewed your case in full and been in touch by email with the detail and a gesture of goodwill.
When I originally contacted TodayTix yesterday via the help email concerning not getting my 10% gold status discount on tickets I had just purchased, I was contacted promptly by the representative Finnian & the issue was quickly resolved. But soon after, I had to unfortunately be hospitalized yesterday for an infection when I couldn’t stop regurgitating. I immediately contacted TodayTix after I was admitted & told them I had to remain in the hospital to receive antibiotics, explaining the situation that I was unable to see the show today. And again, Finnian promptly replied & stated that under the circumstances, he understood & would grant me a one-time credit for the cost of the tickets, even though I didn’t have ticket protection. That was beyond kind of him on such short notice to grant me the full credit. This is why I have been using TodayTix for years to purchase the majority of my show tickets in NYC, & will continue to use their app in the future. They are certainly a reliable & efficient organization & Finnian is a 5 star representative!
Reply from TodayTix2026-08-17
Thanks for sharing this and we hope you're on the mend! Really pleased Finnian could deliver such a brilliant experience on both counts and go above and beyond when it really mattered. We'll be sure to pass your kind words along. We hope to see you booking with us for many more shows to come!
Couldn’t make the show due to the trains being cancelled because of the heat, messaged and Finnian sorted it for me to have a refund so I am able to rebook for another date…. Very happy with how easy the communication is
Reply from TodayTix2026-08-17
Thanks for sharing this! Really pleased Finnian could step in and make sure the trains didn't mean you missed out entirely. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Words cannot express enough how Today Tix operative Jess dealt with a matter relating to a party member becoming suddenly ill moments before travelling to see a show.
Attentive to all needs, redeemed for the show to go on within the claus of protocol for all parties to remain happy
Thank you immensley, Jess
Reply from TodayTix2026-08-17
Thank you for your review! We're really glad Jess could be there for you in such a sudden and stressful situation and make sure the show could still go ahead for everyone. We'll make sure she sees this and we hope to welcome you all back soon!
Unfortunately my partner and I were not able to attend our show due to train cancellations and we hadn’t purchased ticket protection. I messaged the online chat service about my issue, it was out of hours when I messaged but as soon as their ticket concierge opened I received an email from Marika who refunded us the ticket total as TodayTix credit for the inconvenience as a one off. Very grateful and delighted by the customer service and definitely will be buying ticket protection with our next show! Thankyou!!
Reply from TodayTix2026-08-13
We're sorry to hear you couldn't make your show, but we're so glad to hear that Marika was able to assist! We'll be sure to pass along your kind words to her!
Sam, my customer service representative was so helpful and kind. He responded by email to a request I made for ADA seats. My gallbladder cancer returned, and it’s in my femur bone. I’m having a hard time walking, so I need to use a wheelchair. Sam exchanged our tickets for ADA seats. So, now I can still go to the show and stay in my wheelchair. He was so courteous and even gave me two different options for my new seats. I’m very impressed with Sam’s customer service.
Reply from TodayTix2026-08-13
Thank you for your review and we're sending our warmest wishes to you. We're really glad Sam could help get the ADA seats sorted so you can still enjoy the show. He'll be really touched to read this. We'll make sure he sees every word and we hope you have a wonderful time.
TodayTix was so customer focused and the representative Sam did an excellent job in solving my problem. I had forgotten about two $50 gift certificates from 2019 and thought I would just lose on them but I was pleasantly surprised that they reissued the gift certificate so I could book a show. Wonderful service!
Reply from TodayTix2026-08-13
Thank you for your review! Really glad Sam could track down those gift certificates and get them reissued so you didn't lose out. We'll make sure he knows how much it was appreciated. We hope to see you at the show very soon!
After speaking with some other members of staff, I eventually was dealt with by Alex. He offered me all bets possible options, was timely, compassionate, mannerly and so helpful in resolving my issue. Huge shoutout for him today!
Reply from TodayTix2026-08-12
We're so happy to hear that Alex was able to assist so professionally! We look forward to welcoming you back to the Theatre soon!
TodayTix are a fantastic booking agent. I have been a member since 2018. Their Reward scheme is great. I am a Gold member and enjoy perks. They have great offers. Offer brilliant Ticket protection at a reasonable price. Are easy to book. My tickets are always sent on time. Their customer service is excellent. Very trustworthy and reliable. Highly recommended.
Reply from TodayTix2026-08-12
Thank you for your Gold member status with us! We're so thankful for your kind review. We look forward to welcoming you back to the Theatre soon!
I purchased tickets for Buckingham Palace. No problem with purchase. It was the same price as booking direct. The difference was that booking direct gave a ticket valid for 12 months multiple visits. Booking through tix as a third party platform didn't qualify for more than today's visit. Won't be making that mistake again!
Reply from TodayTix2026-08-12
Thank you for bringing this to our attention. We understand your disappointment. We appreciate this feedback, and we hope you still had a wonderful visit to the palace!
I received an email from TodayTix about my handicap seat for an upcoming show. It directed me to the Contact Us page, which was extremely confusing. Why don’t you just send me an email that I could respond to? So I entered a chat on the Contact Us page, and received an email back from Alex from customer service who was extremely helpful getting this sorted out
Reply from TodayTix2026-08-12
We're so glad to hear Alex was able to assist with your seating query! We'll be sure to pass along your kind words to him.
They put me at ease when after I paid for my 2 tickets and realised I misspelt my e-mail. I went in the help and managed to type my problem to them. They soon found my order after I gave them the security code they sent. Within minutes I received my tickets to my correct e-mail address I had to give them so they can forward my tickets to me. I thoroughly recommend their customer service it was very professional and very quick to solve the problem. I would thoroughly recommend them and their customer service is absolutely fantastic. I’d like to say a huge thank you ever so much for your help.
Reply from TodayTix2026-08-12
We're so happy to hear our support team could assist! We're always here to help, and look forward to welcoming you back to the Theatre soon!
Sam was SO helpful in figuring out a voucher issue I had. They were able to solve my problem quickly and were very clear during the process! Thank you so much, Sam!
Reply from TodayTix2026-08-12
We're so happy to hear that Sam was able to assist with your voucher issue! We'll be sure to pass along your great feedback!
Cassian was incredibly helpful and understanding to an urgent, last minute family emergency which meant we couldn't attend a show that evening. We had taken out ticket protection but our family emergency was last minute and on the afternoon which wasn't covered.
Having explained the situation to Cassian, and that we were unable to attend the show, we were issued with a voucher meaning we could rebook the show all of which took no time.
Cassian provided exceptional customer service and a credit to Today's Tix!
Reply from TodayTix2026-08-10
We're so sorry about the circumstances that led to this, Hannah, but truly glad Cassian was able to make the rebooking process quick and painless during a stressful moment. Thank you for taking the time to recognise their effort — we'll be sure to pass this along.
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