Expensive tuition and incompetent customer service
Expensive tuition and incompetent customer service. Started with superb service when they want you to sign, once your child is attached to the tuition, they started to ignore your request. They are proud with their provision of free lessons from conversion of points which parents accumulate through sharing their poster in social media. Recently they changed their system to make it so onerous for parent to accumulate points by setting stupid and inconvenient criteria for the media sharing for points feature. Including the requirement to have your face on the social media, only upload after 24h of sharing and resize your file and upload to their platform etc…. Feedbacked but the team can’t do anything except to keep asking you to redo. All these probably is to make it difficult for you to accumulate points for free lessons…a bait and switch gimmick!