My son is a frequent flyer at DXL
My son is a frequent flyer at DXL. Two weeks ago he bought a three-quarter zip. He wore it three times and then I said hand it over time to wash it. I washed it in cold water hand wash cycle. As I was laying it out to dry I noticed it had pilled a lot. Now this was a $96 purchase.My husband Made the trip to return the item. He had all of the tickets and the original receipt. Imagine my surprise when he calls and says no cash refund only store credit. No not for nothing the gift card is totally OK,had they given him a choice! they said this is our policy my husband told them a couple of times we had to make a return it was presented the same way this was in cash was given back!So please just explain why it was such a hassle this time?JAKE