For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Jaclyn T

United States

1 Reviews
0 Reads
1 Useful

1 review

Cafmelo

SCAM DO NOT BUY

I ordered two cat planters for my spouse for Christmas. First problem was shipping - I ordered the planters months in advance and was "guaranteed" delivery by November when I ordered. The planters did not arrive until February. Second problem was the planters themselves - they are NOT planters! This company uses stolen images to advertise their products and the actual items are smaller than shown and are not planter boxes. The gaps in the bottom they claim are for drainage are so big you can't put any soil in them without it falling out. The colors were also wrong (our white cat planter was a weird greenish tan color) and do not cover the whole planter, just the front, leaving the sides, edges and back all white. They are also very hard to assemble, and I almost broke it trying to force the pieces together according to their assembly instructions. Finally, the worst issue is their customer service. I have screenshots of their own website claiming they will give you a full refund if you are not "100% satisfied" with your order, but was denied any help. I showed pictures of the issues with the planter vs. what was advertised, quoted their own refund policy, and reiterated my issues with shipping and they treated me like I was stupid for not realizing their planters were a scam. I even tried disputing the charge with my credit card for fraudulent services, but because I technically received something in the mail, that was denied too. Save yourself $40 on a cheap, crappy, scam product.

2022-09-19Helpful 1