Go elsewhere
My podiatrist told me i should get the hoka bondi 9, so that’s what i went for. There was a line to check in with an associate. So after waiting in line for about 10 min I told the girl with the iPad what i wanted to try on. She told me she could only get me one shoe at a time even though i told her i wanted to try 2 different pairs. Seems surprising to me i can only try on one pair when im there ready to drop almost $400 on 2 pairs of shoes. But whatever, i pick one color and one size and she tells me she will have it out for me shortly. 20 min go by, no shoes, no help, no nothing! I go back to ask what’s the status and someone else now has to request the shoes for me because there’s no request in the computer. Cool. Waited about another 15 min, finally got the shoes, Tried them on, i needed a smaller size. So i went up to 3 male associates who were all just talking to each other and asked if one of them could help me. The guy looked beyond bothered and proceeded to tell me that he and his associates were all helping customers so I’d need to go back and get in line to get on the wait list for someone to help me. Easily 30 people working there, not one could be helpful. I left and went across the street to REI and spent my money there. The store is full of bells and whistles but what’s the point if the service sucks?