FLakey system and premium cost phone line to resolve
I thought I had filled out my application as CIBT took my £495 off me I mean why would you take money for not being able to provide a service albeit it is for me to finish but this wasn't clear. I only found out when I logged into the system after the weekend to see I had to call them to finish the application so I did. Once I understood what needed to be done I finished the call and started the process most of which was information they already had so about 90% of it was duplication. The worst thing was the system kept crashing and my passport photo wouldn't upload so I have to call again after the error message said the only way to finish was to call them. I finally got it done but then I have been getting messages from my mobile phone operator to say I was being charged for some irregular calls outside of my plan. Odd I thought. I followed through to find that the calls to CIBT are on a premium cost line and the calls I made have totalled over £30 and are still coming which suggests it is a borderline scam. I have noted and reported to my operator and they are following up. The good news is that the visa came through but this is far from a good customer experience.