Buyer Beware on Warranty Service Claims
Buyer Beware – Living Spaces “Care Free” Protection Plan I purchased Broadway dining chairs from Living Spaces under Order SO-012413720 along with their 5-Year Care Free Protection Plan, expecting reasonable coverage if something went wrong. Under normal residential use, eight chairs from the same purchase failed at the exact same structural point — the caster mounting assembly at the base of the chair legs. The chairs became unstable and unusable. I filed a claim with the warranty administrator (Uniters North America) under Claim C3251449. A technician eventually inspected the chairs and confirmed repeated structural failures affecting multiple chairs. After the inspection there was no repair, no replacement, and no resolution plan. The claim was ultimately denied. The explanation given was that the damage was both “accidental breakage” and “accumulation of damages.” Those explanations do not match the actual condition of the chairs. The protection plan specifically lists structural failure of components such as furniture legs as covered. Because the claim remains unresolved, I have now: • Filed a complaint with the Better Business Bureau • Submitted the claim to the insurer backing the protection plan • Documented the claim history (Claim C3251449) If the issue cannot be resolved through these channels, the protection plan agreement provides for arbitration through the American Arbitration Association. Living Spaces corporate customer care is welcome to contact me if they wish to review the situation and resolve it directly. Bottom line: eight identical chairs failed at the same structural point and the protection plan has not produced a resolution. If you are considering purchasing the Living Spaces Care Free Protection Plan, read the fine print carefully before assuming structural failures will be handled. This review reflects my personal experience with this purchase and claim process.