Bad service - never want to purchase anything from them again
Update on 26 Oct: they sent me the tickets on 25 Oct (which is more than 10 days later). I complained that I already purchased new tickets and finally they said they've been proceeding a full refund. --- Basically, I had the same experience as those who rated them 1 star. I booked the tickets from Seoul to Busan, and they said the payment failed. I saw the money had been deducted from my bank account, but my tickets never arrived. I emailed them, they insisted they didn't get the money. So, I contacted my bank and had to pay them so they can report this to the one who is in charge. I normally don't fall for this trap but this time I was so convinced by their ranking on the google search engine. Later in the day, I checked the company reviews on social media and stuff and they were so bad. There is not even a mobile app. I mean, all the booking services nowadays have a mobile app to help users buy tickets easier. My advice: Learned from my lesson. Always look for a mobile app. In my case, I found Korail app which is also much cheaper.