Horrendous
Horrendous. One of my customers purchased their 20x12 pergola, they're most popular. The cost to have it built was great, now I know why. It has been over THREE months and she still cannot get satisfaction to have her pergola fixed. Their technician drove in from out of town and determined the two roof panels were put in reversed, which explains why they do not connect and there is a 2 inch gap between the roof sections. Their tech came two weeks ago, but no follow up. Maybe it is because my customer is elderly and they figure what can she do. Well, I am going to speak up for her!