Shocking experience they sent me a…
Shocking experience they sent me a faulty light after 3 weeks of back and forth contact with the seller they decided the correct resolution was to send me a new driver as that was the issue with the light, I explained I don't know how to install a new driver I'm not an electrician and would probably invalidate my house insurance should I chose to fit this item myself, they got really nasty through email and demanded I paid the shipping costs to return the light back to them for a refund!! So here I am £10 down from shipping costs now they are saying that they've recived the item but it has to go through "company process" in order to issue refund with absolutely no indication of how long this may take! If I have to wait any longer I will take it up with my bank as fraudulent company! I used to love mars hydro now wouldn't go near them Wouldn't even use them if they paid me!