Can't trust this company
This was my first attempt to use this service. My Medicare Advantage Plan kept sending me ads. They cover 60 hours a year. So today, on my 67th birthday. I was going to use this service for the first time. I had requested a ride several days ago. I got two links to confirm this request. I confirmed both times. I also got an email with the driver's name. So this morning I was waiting at 7:50 for the ride at 8 pm. When at 8:10 there was no car, I double checked that confirmation link. To my shock, there was a message that I had nothing scheduled! Then I found a note that my ride had been cancelled. I called the customer service. After multiple steps (dob, phone etc), a rep confirmed my account. She then said that the ride was cancelled because the client was already on their way to the hospital! Of course, I had not cancelled the ride. Nobody from Papa Pal had notified me of this cancellation (even though they had requested 2 or even 3 confirmations from me! I got another ride but was late for a very important appointment. Very angry.