Orders stuck for over a month – no support, no processing
Order number: I2603041877073111 I am extremely disappointed with OOPBUY’s service. I placed an order on February 11, 2026, which is already in their warehouse. However, it is completely stuck because another order I placed on March 4, 2026 (arrived on March 13) has still not been processed or photographed. Because of this, I cannot proceed with shipping to Spain, and my entire order has been blocked for over a month due to their internal delays. I have contacted customer service multiple times via email and chat, and I have received no response at all. Their chat system appears to be automated, making it impossible to reach a real agent. This situation is unacceptable. I have paid for the service, yet they are failing to process the items and are preventing shipment without any explanation or support. If this is not resolved immediately, I will proceed with a chargeback through my bank. I would strongly advise others to avoid this platform.